Operations Excellence Leader
3 days ago
We're seeking an experienced leader to drive operational excellence in our customer experience function. The successful candidate will be responsible for managing CX teams, driving performance, and ensuring the highest standards of customer support and satisfaction.
Key Responsibilities:- Manage CX Leads and indirectly oversee Cat Experts across multiple channels (phone, email, chat, social media).
- Drive team performance through key KPIs like customer satisfaction (NPS, CSAT), productivity, and quality.
- Clinch initiatives to enhance overall customer experience, promoting proactive communication and support.
A competitive salary of £60,000 per annum, including AXA Health Insurance, annual personal development budget, and company-contributed pension. Enjoy a 33-day holiday package, flexible work arrangements, and a discount on KatKin fresh meals.
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Excellence in Operations Leader
2 weeks ago
London, Greater London, United Kingdom Reinvigoration, a leading operations transformation consultancy Full timeWe are seeking an experienced Excellence in Operations Leader to join our team at Reinvigoration, a leading operations transformation consultancy.In this role, you will be responsible for driving operational excellence through strategic partnerships and process optimization. You will work closely with our clients to understand their needs and develop...
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Director of Operational Excellence
1 week ago
London, Greater London, United Kingdom Numan Operations Limited Full timeAbout NumanWe're a leading health-tech company dedicated to empowering people to take control of their well-being. Founded in 2018, our mission is to transform the healthcare landscape through innovative solutions.We're looking for an exceptional leader to oversee the day-to-day operations of our obesity program.Collaborate with cross-functional teams to...
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Operations Excellence Leader
2 weeks ago
London, Greater London, United Kingdom Understanding Recruitment Full timeUnlock Business Growth as an Operations Excellence LeaderAt Understanding Recruitment, we are seeking a seasoned Operations Excellence Leader to join our team in London, working on a hybrid schedule (2-3 days office per week). This role comes with a competitive salary of £70,000 - £120,000 + Equity Salary, including performance-based benefits.About the...
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Operations Excellence Leader
3 days ago
London, Greater London, United Kingdom Austin Fraser Full timeAustin Fraser is seeking an experienced Operations Excellence Leader to join our logistics team. The ideal candidate will have a background in same-day delivery or courier services and be able to drive operational excellence within our business.Key Responsibilities:Reporting daily spend and service performance to the General Manager.Managing operations to...
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Head of Operational Excellence
3 days ago
London, Greater London, United Kingdom Numan Operations Limited Full timeDriving Business Success in a Rapidly Growing Healthcare CompanyAs Head of Commercial, you'll play a critical role in helping Numan Operations Limited achieve its mission to empower people to take control of their health.We've built a cutting-edge platform that integrates diagnostics, medication, supplements, digital programmes, and doctor consultations....
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Operations Excellence Leader
2 weeks ago
London, Greater London, United Kingdom Corr Recruitment Full timeWe are seeking an Operations Excellence Leader to join our team at Corr Recruitment. As a key member of our logistics operations team, you will play a critical role in driving operational excellence within a business where no two days are the same. With a salary range of £60,000 - £75,000 per annum, this role offers the ideal opportunity for a logistics...
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Operations Excellence Leader
1 month ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeAbout the RoleWe are seeking an experienced Operations Excellence Leader to join our team at ENGINEERINGUK. In this role, you will be responsible for identifying opportunities to improve operational efficiency and implementing changes to drive business growth.About the Job:Lead cross-functional teams to identify and prioritize operational improvement...
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Operational Excellence Leader
3 days ago
London, Greater London, United Kingdom Aimbridge Full timeAbout the RoleWe are seeking a highly skilled Operational Excellence Leader to join our team as Director of Quality and Operations. This is an exciting opportunity to lead a region of General Managers, driving operational excellence and fostering a performance-led culture that underpins our vision, mission, and values.Key ResponsibilitiesLead a region of...
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Operations Excellence Leader
2 weeks ago
London, Greater London, United Kingdom ENGINEERINGUK Full timeJob SummaryWe are seeking an experienced Operations Excellence Leader to join our team at ENGINEERINGUK. The successful candidate will have a strong background in operations management, with excellent leadership and problem-solving skills. As a key member of our team, you will be responsible for analyzing site performance, identifying areas for improvement,...
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Operations Excellence Leader
1 week ago
London, Greater London, United Kingdom Fintellect Recruitment Full timeAbout the RoleWe are seeking an exceptional Operations Excellence Leader to join our client, a fast-paced Financial Services provider with an entrepreneurial culture. This key role within the business requires a dedicated Operations expert to work closely with the Head of Operations, Product Owners, and Senior Management to ensure all Lending operations are...
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Operations Excellence Leader
2 weeks ago
London, Greater London, United Kingdom Arthur Recruitment Full timeA leading recruitment agency seeks a talented Operations Excellence Leader to join their team as a Senior Strategic Operations Manager.In this challenging role, you will work closely with internal stakeholders, driving strategic initiatives and contributing to the operations strategy.You will be responsible for coaching team members on process improvement...
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Operational Excellence Leader
2 weeks ago
London, Greater London, United Kingdom Theartgorgeous Full timeWe are looking for a talented Operational Excellence Leader to join our team at Theartgorgeous. In this role, you will drive operational efficiency, ensure high-quality visitor experiences, and provide strategic support to the Head of Operations.The successful candidate will have a strong track record of delivering results-driven solutions, excellent...
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Operational Excellence Leader
2 weeks ago
London, Greater London, United Kingdom COREcruitment Full time**Job Title:** Operational Excellence LeaderWe are seeking an experienced Luxury Operations Director to lead our hospitality business in London.**Salary:** Up to £65,000 + BonusAs a key member of our team, you will be responsible for delivering exceptional customer experiences while ensuring the smooth day-to-day operation of our luxury business.The...
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Operations Excellence Leader
2 weeks ago
London, Greater London, United Kingdom Bloomberg L.P. Full timeExcellence in OperationsBloomberg L.P. is seeking a highly experienced Operations Excellence Leader to lead our operations and drive strategic growth.The estimated salary for this role is $130,000 - $200,000 per annum, based on experience.About the Role:This leadership position involves driving efficiency, streamlining processes, and applying data to support...
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Operational Excellence Transformation Lead
2 weeks ago
London, Greater London, United Kingdom Reinvigoration, a leading operations transformation consultancy Full time**Company Overview:**Reinvigoration is a leading operations transformation consultancy that helps continuous improvement and operations leaders shape, scale, certify and sustain Operational Excellence.We provide expert guidance, assets, learning, and hands-on transformation support to organisations for every step of their Operational Excellence journey.The...
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Operations Excellence Leader
3 days ago
London, Greater London, United Kingdom Dreamtek Limited Full timeJob SummaryWe are seeking an experienced Operations Excellence Leader to join our operations team in London. As a key member of our team, you will be responsible for delivering high-quality services to our clients and driving business growth.About the TeamOur operations team is responsible for delivering managed services to our clients across the UK. We have...
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Operational Excellence Leader
3 days ago
London, Greater London, United Kingdom HRtechX Full timeAbout the RoleWe are looking for an experienced Strategic Growth Manager to join our team at HRtechX. As an Operational Excellence Leader, you will be responsible for driving business growth and strengthening our brand in the global market.ResponsibilitiesYou will be responsible for:Inspiring, leading and developing high-performing teams to reach their full...
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Operational Excellence Leader
13 hours ago
London, Greater London, United Kingdom Oliver Carol Recruitment Full timeTransform Your Career with UsWe're seeking an experienced Project Implementation Manager to join our team at Oliver Carol Recruitment. The successful candidate will be responsible for coordinating transformative projects, championing software adoption, and delivering client success.About the Role:Drive Innovation in Manufacturing: Help deliver transformative...
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Executive Leader for Operational Excellence
2 weeks ago
London, Greater London, United Kingdom Outsource Uk Ltd Full timeJob Title: Executive Leader for Operational ExcellenceLocation: Preston, UKEstimated Salary: £24,950 - £32,440 per annumThe successful candidate will oversee the effective delivery of recruitment services across our organisation as part of the Business Operations Team.Key Responsibilities:Coordinate all recruitment reporting requirements, ensuring...
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Residential Care Leader
3 weeks ago
London, Greater London, United Kingdom Leader Recruitment Group Full timeJob Title: Residential Care LeaderSalary: £60,000 per annumWe are seeking a dynamic and experienced Residential Care Leader to join our team at Leader Recruitment Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our residential care home and ensuring that our residents receive the highest standard...