Spa Operations Manager
4 weeks ago
Job Summary:
We are seeking a highly skilled and experienced Spa Manager to join our team at The Lowry Hotel. As a key member of our spa operations team, you will be responsible for ensuring the smooth day-to-day running of our spa facilities, including managing our team of therapists, coordinating spa operations, and maintaining high standards of customer service.
About the Role:
This is a dynamic and challenging role that requires a strong leader with excellent communication and interpersonal skills. You will be responsible for:
- Leading the Spa Team: Ensure the spa team is motivated and trained to deliver exceptional customer service and maintain high standards of quality and safety.
- Spa Operations: Coordinate the day-to-day running of the spa, including managing bookings, scheduling treatments, and ensuring all spa facilities are clean and well-maintained.
- Customer Service: Provide exceptional customer service, responding to guest complaints and feedback, and ensuring all guests receive a warm and welcoming experience.
- Commercial Management: Work closely with the Operations Director to prepare the budget and business plan, and ensure the spa is adequately represented. Develop and implement commercial strategies to drive revenue and growth.
- Team Development: Recruit, train, and develop the spa team, ensuring they have the skills and knowledge required to deliver exceptional customer service and maintain high standards of quality and safety.
What We Offer:
In return for your skills and experience, we offer a competitive salary, excellent benefits package, and the opportunity to work in a dynamic and fast-paced environment. You will also have access to ongoing training and development opportunities, as well as the chance to work with a talented and dedicated team.
About Us:
The Lowry Hotel is a luxurious 5-star hotel located in the heart of Manchester. We are committed to providing exceptional customer service and delivering high-quality experiences for our guests. If you are a motivated and experienced Spa Manager looking for a new challenge, we would love to hear from you.
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