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Learning and Development Manager
2 months ago
**Job Summary:**
Mandeville is seeking a highly skilled Learning and Development Manager to join their team. As a key member of the HR department, you will be responsible for designing and delivering training programs that enhance the skills and knowledge of employees across the organization.
Key Responsibilities:
- Develop and implement a comprehensive learning and development strategy that aligns with the company's business objectives.
- Design and deliver training programs that meet the needs of employees at all levels, from induction to leadership development.
- Collaborate with HR and business leaders to identify training needs and develop solutions that address these needs.
- Manage and coordinate training events, including venue selection, materials, and delegate communication.
- Provide support to line managers across the business, face-to-face or over the phone, to ensure that employees receive the training they need to perform their roles effectively.
- Liaise with internal and external stakeholders, including training providers, to resolve any issues that may arise.
- Monitor and evaluate the effectiveness of training programs and make recommendations for improvement.
Requirements:
- Previous experience in a busy, diverse HR or Learning and Development management role, preferably in a retail, leisure, or hospitality background.
- Proven experience in gathering data from various sources to create management reports and models using advanced Excel.
- Strong communication and interpersonal skills, with the ability to effectively communicate at all levels.
- Ability to work under pressure and manage multiple tasks in line with the needs of the business.
- Desirable: Experience gained within a multi-site retail, leisure, or hospitality sector, and a working knowledge of Talent Management processes.
Skills:
- Attention to detail: Focused on the accuracy and quality of work through to completion.
- Communication: Strong written and verbal communication skills, with the ability to effectively communicate at all levels.
- Planned and organized: Establishes a clear list of tasks; prioritizing and scheduling activities in order to maximize the use of time and meet deadlines.
- IT literacy: Excel, PowerPoint, and Word skills, with the ability to collate and present data using advanced Excel.
Personal Behaviors:
- Works well under pressure: Keeps control of workload and effectively manages demands.
- Adaptability: Able to adjust to changing circumstances or demands. Able to manage multiple tasks in line with the needs of the business.
- Initiative: Takes action on one's own accord if it is required, beyond what was asked if necessary; able to achieve results without constant instruction.
- Self-motivation: Takes pride in their own performance and the quality of work they produce.
- Continuous improvement: Always looking for a better way of doing things.
- Ownership: Takes personal responsibility and initiative to get the job done to a high standard.
- Teamwork: Works well with others in the pursuit of shared objectives; readily shares information and uses team members' strengths to achieve objectives.
