Chargeback Resolution Officer

18 hours ago


Cardiff, Cardiff, United Kingdom Capital on Tap Full time
Job Description

This is an exciting opportunity to join our Disputes team as a Chargeback Resolution Officer. As a key member of our team, you will play a crucial role in resolving cardholder transaction disputes and ensuring compliance with industry regulations.

Key Responsibilities:

  1. Investigate information supplied by cardholders
  2. Prepare cases for raising a chargeback
  3. Create Chargeback Disputes for UK and US inline with Visa's timeframes and regulations
  4. Stay up-to-date with the Visa Core Rules & Visa Product Services Rules

Requirements:

  • At least 1+ year working within the card/payments industry
  • Experience with working within FCA regulations
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Demonstrates ownership and accountability for issues with a high attention to detail

Benefits:

  • Salary starts from £26,000 per annum, depending on experience
  • Private healthcare, worldwide travel insurance, and other benefits
  • Flexible working hours, cycle-to-work scheme, and enhanced parental leave


  • Cardiff, Cardiff, United Kingdom Capital on Tap Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our Disputes team as a Claims Resolution Specialist. As a key member of our team, you will play a crucial role in resolving cardholder transaction disputes and providing excellent customer service.Key Responsibilities:Evaluate dispute claims to establish chargeback...


  • Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    TSR-Legal, a leading law firm in the UK, is seeking a highly skilled Dispute Resolution Partner/Legal Director to join our team.Based in Bristol and Cardiff, this role offers an exciting opportunity for a seasoned professional to lead our dispute resolution practice and contribute to the growth of our top 100 firm office.The successful candidate will have...


  • Cardiff, Cardiff, United Kingdom Clifton Legal Full time

    Are you a seasoned Dispute Resolution Expert looking for a new challenge? Clifton Legal is seeking a talented individual to join their team in Cardiff or London. As a key member, you will be responsible for advising and negotiating commercial contracts with both local and international clients.Job OverviewThis role offers a comprehensive benefits package,...


  • Cardiff, Cardiff, United Kingdom Candidate Source Full time

    About the JobWe are seeking a highly skilled Complaint Resolution Agent to join our team in Newport. As a key member of our customer service team, you will be responsible for taking inbound calls regarding motor finance complaints and working to understand the situation in full.The ideal candidate will have previous experience within customer service and...


  • Cardiff, Cardiff, United Kingdom Accor Hotels Full time

    Guest Experience and Resolution SpecialistWe are seeking a highly skilled Guest Experience and Resolution Specialist to join our team at Sofitel Cairo Downtown. As a key member of our front office team, you will be responsible for delivering exceptional customer experiences and resolving guest complaints and concerns.About the RoleProvide world-class service...


  • Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    Life Insurance Claim Resolution ExpertJoin our team as a Life Insurance Claim Resolution Expert and play a critical role in ensuring that our customers receive fair and timely resolution of their life insurance claims.As a skilled and experienced professional, you will be responsible for managing claim tasks, communicating with customers and stakeholders,...


  • Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    Claims Resolution and Customer Engagement ProfessionalAs a Claims Resolution and Customer Engagement Professional, you will play a vital role in delivering exceptional customer service and ensuring that our customers receive fair and timely resolution of their life insurance claims.You will be responsible for managing claim tasks, communicating with...


  • Cardiff, Cardiff, United Kingdom Candidate Source Careers Full time

    About Us: At Candidate Source Careers, we strive to provide exceptional customer service while resolving motor finance complaints efficiently. Our goal is to maintain strong relationships with our clients by delivering high-quality solutions that meet their needs.Job Summary:We are looking for a motivated and organized Financial Complaint Resolution...


  • Cardiff, Cardiff, United Kingdom Sanderson Recruitment Plc Full time

    Role Overview:We are seeking a skilled Claims Resolution Specialist to join our team. As a key member of our claims team, you will be responsible for resolving complex claims issues, ensuring seamless customer experiences.About the Role:Manage claims across our product suite, including business interruption claims, to ensure optimal results.Collaborate with...


  • Cardiff, Cardiff, United Kingdom Legal News Wales Full time

    Job Title: Leading UK Dispute Resolution PartnerEstimated salary: £180,000 - £220,000 per annumAbout the Firm:We are a leading national law firm with offices in Cardiff and throughout the UK. Our team deals with a range of disputes including director and shareholder disputes, insolvency-related litigation.In this role, you will be taking on a caseload of...


  • Cardiff, Cardiff, United Kingdom Clifton Search Full time

    At Clifton Search, we are seeking a talented Commercial Dispute Resolution Specialist to join our dynamic team. This exciting opportunity involves engaging with complex cases for clients in the UK and internationally.About the RoleThis is an ideal chance for a skilled professional to work independently and provide support to partners on intricate matters...

  • Field Welfare Expert

    3 weeks ago


    Cardiff, Cardiff, United Kingdom CV-Library Full time

    Fulmar Services OverviewFulmar Services is a leading customer resolution business that prioritizes equality and diversity. Our company serves prominent energy providers across the UK and has a diverse workforce.Salary and Benefits for the Field Resolution Officer PositionBasic Salary: £27,000London Weighting: £2,500 (for M25 residents)Monthly Attendance...


  • Cardiff, Cardiff, United Kingdom NHS Full time

    Key ResponsibilitiesAs a Safeguarding Adult and Children Specialist, your key responsibilities will include:Managing complex cases and recovering debts related to Adult Social Care contributionsWorking closely with individuals or their representatives to understand their situation and recover outstanding paymentsProviding training and support to the team on...


  • Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    TSR-Legal is expanding its presence in the UK, opening a new office in South Wales. As a Legal Director or Partner, you will play a key role in shaping the firm's corporate law practice.Salary: £120,000 - £180,000 per annumWe are seeking experienced professionals with expertise in corporate law, commercial disputes, and private client matters. Your ability...


  • Cardiff, Cardiff, United Kingdom Legal & General Group Full time

    About the RoleLegal & General Group is seeking a skilled Financial Crime Coordinator to provide administrative support to the Financial Crime Director and assist with various tasks related to internal governance and external regulatory reporting.Key Tasks:Manage internal governance and external regulatory reporting activities for the financial crime...


  • Cardiff, Cardiff, United Kingdom Clifton Search Full time

    **Job Title:** Senior Insolvency LawyerWe are seeking an experienced insolvency lawyer to join our dynamic Commercial Disputes Team at Clifton Search, a leading international law firm.**About the Role:** Our ideal candidate will have a strong background in insolvency litigation and be able to engage with complex cases for clients in the UK and...

  • Commercial Law Expert

    3 weeks ago


    Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    We are looking for a Commercial Law Expert to join our team as a Dispute Resolution Partner/Legal Director.In this role, you will be responsible for leading our dispute resolution practice in Bristol and Cardiff and contributing to the growth of our top 100 firm office.You will have extensive experience in commercial litigation, with a strong track record of...

  • Senior Legal Advisor

    3 weeks ago


    Cardiff, Cardiff, United Kingdom TSR-Legal Full time

    Sr. Legal Advisor Wanted: Join TSR-Legal's Top Team!We are seeking a Senior Legal Advisor to join our team as a Dispute Resolution Partner/Legal Director.This role offers an exciting opportunity for a seasoned professional to lead our dispute resolution practice in Bristol and Cardiff and contribute to the growth of our top 100 firm office.The ideal...


  • Cardiff, Cardiff, United Kingdom BTA Full time

    Trusts and Estates Lawyer - CardiffChadwick Nott have received instructions from a leading law firm in Cardiff to fill a new opening for a junior Private Client Lawyer to join their Trusts and Estate Administration team.Candidates with existing Private Client experience and ideally 1+PQE level are encouraged to apply.The team works on a wide range of Private...


  • Cardiff, Cardiff, United Kingdom Clifton Search Full time

    We are seeking an exceptional insolvency litigation associate to join our esteemed team at Clifton Search.Main Responsibilities:Handle complex and diverse cases for clients in the UK and abroadSupport partners on intricate mattersContribute to business development strategiesKey Qualifications:Minimum 5 years PQE experiencePassion for contentious...