Quality Assurance Specialist

2 weeks ago

London, Greater London, United Kingdom nando's Full time

About Nando's Quality Systems Technologist Role

Nando's is on a journey to Create Lasting Happiness, making a difference to the lives of our people, our customers, and the communities we work in. Originally started in South Africa, we pride ourselves on creating memorable experiences for everyone involved in Nando's: from our employees, communities, founders, and suppliers, but most importantly, our customers.

We have identified several organisational shifts as part of our ongoing business strategy. The Supply Chain Team play a crucial role in helping to deliver the Nando's strategic goals through providing a robust and stable supply chain, supporting running restaurants brilliantly improving gross profit and margin, and addressing risk.

The Technical Sourcing team, within the Supply Chain team, is responsible for developing strategies with purpose, to ensure we source ethical, safe, legal and great quality products and services for our customers and ambitious sustainability and animal welfare commitments, that we are proud of, to support and enable our central support teams.

As a Quality Systems Technologist, you will ensure that Nando's Food Policy, processes and procedures are regularly updated with legislation, industry best practice and Nando's requirements to enable safe, brand compliant and legal supply chain sourcing.

Key Responsibilities

  • Ensuring the quality management system is maintained, developed and driven based on legislation, emerging risk management and industry best practice.
  • Maintaining, developing and driving the quality management system based on legislation, emerging risk management and industry best practice to ensure suppliers, laboratory and audit partners comply with or exceed the Nando's Quality, Safety, Legal, Ethical and Sustainability Standards and reporting on supplier progress in support, reporting progress and updates to the business.
  • Regularly review external landscape, to determine legislation change, best industry practice and product category emerging risks to ensure communication with the Nando's Technical Sourcing Team.
  • The development and implementation of new procedures and policies required within the Technical Sourcing Team and supporting the wider business, with input from the Technical Managers and Technologists, for review and approval with the wider Supply chain and Nando's teams relevant to the product lifecycle.
  • Update relevant policies, procedures and processes with change, incorporating industry emerging risks, legislation change and best practice with internal and external stakeholder input, to drive continuous improvements for all the quality and safety aspects of the products and the supply base.
  • Complete the relevant Nando's period report for the Head of Technical Sourcing on a monthly basis, liaising with the Technical Sourcing Team.
  • Keep abreast of supply chain and product trends for Nando's suppliers, actively updating the team enabling them to drive change and influence Nando's NPD and Policy to meet any new trends.
  • Manage the Audit and Laboratory partner relationship, ensuring the contract deliverables are met in line with Nando's priorities/business requirements.
  • Trend laboratory results, informing the Technical Sourcing team where results do not meet Nando's specification, to enable supplier corrective action and specification compliance.
  • Trend 3rd party Nando's audit and supplier visit report data, informing the Technical Sourcing Team where trends are identified, that do not meet Nando's expectations, to enable supplier corrective action and specification compliance.

Requirements

  • 5+ years experience in food manufacturing and/or retail sector managing certification standards, audits, quality management systems
  • Knowledge of BRCGS/GFSI certification requirements and relevant industry legislation
  • Where appropriate an externally recognised professional competence (e.g. IFST)
  • Appropriate/relevant food certification standards (ideal)
  • Strong understanding of food safety standards, quality assurance protocols, and regulatory compliance.
  • Effective communication, influencing and stakeholder management skills with the ability to work across multi-functional teams.
  • Demonstrate and encourage behaviours that foster the Nando's values of Pride, Passion, Courage, Integrity & Family

Benefits

  • Company bonus
  • 25 days holiday + bank holidays
  • Free Nando's when you're working (and 40% discount when you're not)
  • Annual team trips, AKA a free holiday
  • Reward membership scheme and access to great discounts
  • Four-week sabbatical every five years you've been with us
  • Private healthcare

Working Arrangements

This is a hybrid role and you will be required in our Putney offices 3 times a week. You may be required to work additional hours as necessary to fulfil your role and meet the demands of the business, this may include weekends and Bank holidays in order to cover escalations or emergencies.

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