Payroll & HR Support Specialist

1 month ago


Manchester, United Kingdom THE CHARALLE GROUP Full time
Job Title: Payroll & HR Support Specialist

We are seeking a highly motivated and enthusiastic individual to join our Payroll team as a Payroll & HR Support Specialist. As a key member of our team, you will provide 2nd line software support to internal teams and clients with application-related queries and issues, with a focus on the Payroll Software.

Key Responsibilities:
  • Support the Payroll Teams with Payroll queries through to resolution.
  • Investigate application-related queries raised by internal and external customers and resolve issues in line with SLAs.
  • Manage any issues/incidents through to successful resolution and complete RCA with recommendations for improvement.
  • Champion the voice of the customer by raising bugs and new features.
  • Help customers understand how best to use their Software (HCM) to support their business needs.
  • Update internal and external customers on bug fixes and new features to create a great client experience.
  • Understand and provide support to clients on applications and processes.
  • Work closely with the Tech, Product Development, and IT teams to investigate and resolve issues.
  • Provide consultation to clients to understand requirements and deliver professional service bespoke work.
  • Share knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience.
  • Keep up to date with technology trends, product enhancements, industry developments, and Payroll legislation.
  • Train and advise team members, colleagues, and clients by sharing technical knowledge and expertise.
  • Work collaboratively with Tech Support in Kochi to complete work accurately and on time.
  • Provide UAT for new releases.
  • Input into feature design meetings with product management.
  • Act as a subject matter expert, where required, for feature design or bug fixes.
Requirements:
  • This role would be ideal for someone with experience in IT support and/or IT service desk with great customer service skills.
  • You have strong IT skills and a keen interest in fixing problems.
  • You're an analytical thinker with an innovative approach to problem-solving.
  • You can work to deadlines with appropriate prioritization.
  • You can take ownership of decision-making when required.
  • You're comfortable working with others, building effective working relationships with clients and colleagues.
  • You have excellent communication skills, both written and verbal.
  • You embrace change as technology, products, and services evolve.


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