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Customer Service Coordinator
2 months ago
We are seeking a highly skilled Customer Service Coordinator to join our team at Eco Careers LTD. in Liverpool. As a key member of our customer service team, you will be responsible for providing exceptional customer service skills to meet customer requirements.
The ideal candidate will have a demonstrable background in a customer service environment, with experience in shipping or logistics being a significant advantage. You will be responsible for handling day-to-day operations, maintaining thorough knowledge of internal and external systems, and ensuring proactive inter-departmental communication takes place with key stakeholders.
Key responsibilities will include:
- Account management for VIP customers, ensuring the right processes are in place to meet and exceed customer expectations.
- Providing high-quality customer service skills via telephone, email, and face-to-face interactions.
- Maintaining thorough knowledge of internal and external systems, as well as legislation and maritime regulations.
- Ensuring proactive inter-departmental communication takes place with key stakeholders to ensure quality service is provided to key customers.
In return, we offer a competitive salary and a generous benefits package, including 25 days annual leave, discretionary annual bonus, enhanced pension scheme, and private healthcare.
Are you a bold and imaginative individual with a passion for delivering exceptional customer service? Do you have a strong analytical skillset and the ability to work effectively in a fast-paced environment? If so, we would love to hear from you.
