German Speaking Team Manager Leadership Role
1 day ago
We are seeking a talented German-speaking Team Manager to join our customer care team and lead our German-speaking customer service operations. Estimated salary range: £42,000 - £55,000 per annum, depending on experience.
About the PositionThe successful candidate will be responsible for leading a team of customer care administrators, developing their skills and knowledge to deliver exceptional customer service. The role involves resolving complex customer queries, interpreting department metrics, and collaborating with colleagues to achieve excellence.
The ideal candidate will have previous team leadership/supervisor experience, be passionate about delivering customer service, and possess effective communication, coaching, and problem-solving skills. They will also be able to prioritize tasks, manage time effectively, and meet deadlines.
Main Responsibilities- Lead a team of customer care administrators
- Motivate and support the team, providing coaching and development opportunities
- Resolve complex customer queries and complete follow-up actions
- Interpret department metrics and identify areas for improvement
- Use bespoke IT systems to resolve and process customer orders and queries
- Develop product and process knowledge to continue providing excellent customer service
- Previous team leader/supervisor experience
- Passionate about delivering customer service
- Fluent in spoken and written German and English
- Effective communication, coaching, and problem-solving skills
- Ability to prioritize tasks, manage time effectively, and meet deadlines
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