Logistics Operations Coordinator

2 weeks ago


Southampton, Southampton, United Kingdom CitySprint Full time

CitySprint is on a fast track to become the UK's leading courier services provider, with current market domination of the same day service areas already.

We are looking for a driven and self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, logistics or FMCG environment.

The purpose of your role will be to provide a high level of support to the control and operations of your Service Centre whilst ensuring a high level of customer service from booking to completion.

Main Responsibilities:

  • Allocation of work to couriers in a fair and transparent manner.
  • Taking bookings accurately and advising clients of our services.
  • Monitoring of jobs through to POD and completion with priority on platinum customers.
  • Implementing and maintaining Service Level Agreements (both customer and service centre specific).
  • Proactively keeping clients and fellow employees informed of any delays or issues.
  • Ensure your fleet size is sufficient to service your clients particularly during peak periods – maintain levels and recruit when required.

Key Skills:

  • Managing and exceeding customer expectations.
  • Acting on your own initiative without constant supervision.
  • Ability to communicate clearly with clients, couriers and suppliers and remain professional at all times.
  • Be highly organised.
  • Previous transport industry experience.
  • Solid geographical knowledge.
  • Excellent punctuality and attendance.
  • Computer literate.

Salary: £26,769 per annum.

Benefits: We offer an impressive holiday allowance that rises in line with your years of service, additional day off for your birthday, death in service allowance, enhanced Maternity and Paternity leave, complimentary day of annual leave, health and wellness program, 'Medicash Perks at Work', ride to work scheme and interest free season ticket loans after a year's service.



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