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Distribution Coordinator

2 months ago

Chelmsford, Essex, United Kingdom Northumbrian Water Full time

About the Role

We are seeking a highly motivated and organized individual to join our Water team as a Distribution Agent. As a key member of our team, you will be responsible for delivering excellent customer service to our customers, communities, and the environment.

Your Key Responsibilities

  • Manage the distribution Technicians' work diaries, ensuring efficient and effective operations.
  • Communicate with internal and external stakeholders, including customers, to resolve queries and concerns.
  • Provide exceptional customer service via telephone, responding to inbound and outbound calls.
  • Contribute to administration duties, including data entry and record-keeping, using Excel and other software.

About You

We are looking for a self-driven, organized, and attentive individual who is passionate about caring for the environment. If you enjoy working as part of a team and are committed to delivering excellent customer service, we want to hear from you.

Our Company Culture

At Northumbrian Water, we value Diversity, Inclusion, and Equity, and we strive to create a workplace where everyone feels valued and respected. We have a range of colleague network groups, including Rainbow Support Network, REACH, WiSTEM, and Thisability, which provide a supportive and inclusive environment for all employees.

About Us

We are a leading water and wastewater services company, committed to providing reliable and affordable services to our customers. Our purpose is to care for the essential needs of our communities and environment, now and for generations to come. We operate efficiently, invest prudently, and strive to be a sustainable and resilient business.

Our Benefits

We offer a range of benefits to our employees, including enhanced maternity pay, annual leave, company pension scheme, digital GP, and employee assistance program. We also provide opportunities for professional development and growth, and we are committed to creating a Great Place to Work for all our employees.