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Field Resource Coordinator

2 months ago

Southwark, United Kingdom Metro Safety Full time
Job Summary

We are seeking a highly organized and detail-oriented Field Resource Scheduler to join our Scheduling Team at Metro Safety. As a key member of our team, you will be responsible for scheduling and monitoring all Service Appointments, ensuring exceptional customer service to clients, contractors, and colleagues.

Key Responsibilities
  • Monitor Salesforce cases to ensure timely resolution of queries
  • Set up and manage work orders, maintenance plans, and recurring work to reflect site requirements
  • Assign work orders to field resources using the Salesforce Field Service system, ensuring optimal schedules and dispatch
  • Reallocate work in case of cancellations, abortive visits, or resource unavailability
  • Build relationships with field resources to ensure ongoing reliability and capacity
  • Ensure data accuracy and enrich data in the system to improve customer experience and issue responses
Requirements
  • Excellent customer service experience and client management skills
  • Strong people skills and experience working with databases
  • Good working knowledge of MS Office and excellent communication skills
  • Initiative, self-management, and organizational skills
  • Willingness to learn and adapt to new systems and processes
Benefits
  • 25 days annual leave increasing to 30 days after 5 years
  • 3 x salary life assurance
  • Hybrid working arrangement
  • Employee Assistance Program