Digital Representative Specialist

19 hours ago


Milton Keynes, Milton Keynes, United Kingdom Ingram Content Group Full time
About Ingram Content Group

Our company is dedicated to providing fully integrated and relevant solutions for client publishers, including book printing, digital book distribution, publishing sales, and marketing services. This part of our business helps publishers discover more ways to sell content in markets across the globe.

We believe that everyone should have access to the books they want, and we are working hard to make this a reality. As a Client Support Representative, you will play a key role in helping us achieve this goal.

Key Responsibilities
  • Manage process requests through various channels using a ticketing system for internal and external clients.
  • Serve as a primary customer service contact for several IPS retail customers and provide secondary support to publishers where necessary.
  • Responsible for inventory management, order entry and support, work orders, stock reserves, and reporting.
Requirements
  • You must have passed your English and Maths GCSE or achieved a pass in Functional Skills English and Maths.
  • You should have at least one year of experience in customer/client services.
Preferred Skills
  • You should be competent with Microsoft Suite: Excel, Access, Word, and Outlook.
  • You should have experience with administrative and clerical procedures.
  • You should be able to communicate clearly and concisely over various channels.
What We Offer
  • Life Assurance
  • Company Pension Scheme
  • Company Sick Pay Scheme
  • Continuous Professional Development and Training Opportunities
  • Free onsite parking
  • Free hot drinks
  • Service Awards

In accordance with EEO guidelines, we are committed to protecting your personal data.



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