IT Operations Coordinator
22 hours ago
Bell Integration is a driving force behind digital transformation, helping companies establish and grow their IT services since 1996. Our team of professionals delivers services all over the world with unmatched efficiency and enthusiasm.
We have a strong presence across multiple locations, including London, the US, India, the Middle East, and Slovakia, with over 950 permanent staff. Our heritage is in assisting businesses to operate their critical technology cost-effectively and improve their customer engagement and operational responsiveness.
The IT Operations Coordinator plays a key role in supporting end-users and maintaining efficient IT operations. Key responsibilities include:
- Resolving incidents quickly to minimize disruption to the business.
- Handling service requests in a timely manner.
- Serving as the primary point of contact between users and IT teams.
- Ensuring high levels of customer satisfaction.
- Maintaining a knowledge base to resolve issues quickly.
- Regularly analyzing performance data for improvement.
Qualifications:
- Previous experience in an IT service desk or technical support role.
- Experience with ITSM tools and remote support software.
- Proficiency in Windows operating systems.
- Knowledge of networking fundamentals.
- Familiarity with common software applications and troubleshooting techniques.
- Good experience of ITIL processes.
- Background or interest in technology innovation.
- Client engagement skills.
- Experience working with a third party in a service delivery organization.
- Knowledge and experience of business processes in large corporate businesses.
What We Offer:
- Internal development opportunities and access to training courses.
- A competitive salary of £30,000 - £38,000 per annum, depending on experience.
- Flexible remote working arrangements.
- A generous company pension scheme.
- 25 days annual leave entitlement plus bank holidays and extra days off.
- Healthcare and dental insurance.
- Life assurance.
- Cycle to work scheme.
- A diverse and inclusive work culture.
- Modern workplaces.
- Exclusive discounts and wellness centre access.
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