Automotive Experience Coordinator
1 day ago
In this dynamic Service Advisor role, you will be the main point of contact for all customer communication while their vehicle undergoes maintenance and repair in our state-of-the-art Retail Centre. As part of Group 1 Automotive, a leading global automotive group, you'll have the opportunity to broaden your experience across multiple sites and brands.
About the Job
You will be responsible for providing an exceptional level of customer care, ensuring that every interaction is tailored to meet the individual needs of our customers. This includes booking service and repair work, maintaining accurate customer records, and converting calls into bookings whenever possible.
What We Offer
We're committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits, and full support personally and professionally. As a valued member of our team, you'll enjoy a range of perks including 33 days annual leave, retail discounts, gym discounts, cash healthcare plans, a cycle-to-work scheme, car discounts, flexible pension scheme, family-friendly policies, wellbeing programme, and internal colleague recognition system.
Key Responsibilities
- Provide outstanding customer care
- Book service and repair work
- Maintain accurate customer records
- Organise loan car bookings where needed
- Obtain and process payments in a timely manner
- Convert calls into bookings
Requirements
- Excellent communication and organisational skills
- Passion for delivering an incredible experience to all
- Ability to identify customer needs and opportunities to upsell
- Excellent time management skills and ability to work under pressure
- Previous experience in a target-driven role
- Full UK driving licence
This is a fantastic opportunity to join a successful and growing business, working with world-class brands and delivering outstanding experiences for our customers.
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