Field Service Specialist

4 weeks ago

Manchester, United Kingdom Waters Corporation Full time

Job Summary

We are seeking a highly skilled and motivated Field Service Specialist to join our team at Waters Corporation. As a Field Service Specialist, you will be responsible for providing technical expertise and support to our customers in the north of the UK.

Responsibilities

  • Provide customer service, training, and technical support for our scientific instrumentation.
  • Diagnose and troubleshoot customer problems, and assist with parts management issues.
  • Repair, install, and calibrate instruments for optimal performance.
  • Prepare reports, logs, and documentation of service and repair activities.
  • Establish and maintain prompt professional communications with customers and internal resources.
  • Provide information to customers regarding service products and offerings.

Qualifications

  • Associates Degree in Engineering or other science-related field preferred.
  • Proven experience with installation, performance maintenance, troubleshooting, support, and/or end-user utilization of scientific instrumentation.
  • Ability to perform effective system-level troubleshooting from service documents and remote support.

Competencies

  • Strong customer focus.
  • Effective communication and problem-solving skills.
  • Ability to work independently and make decisions quickly and decisively.
  • Excellent time management skills and ability to multitask.

Travel

  • A clean driving license and a valid passport will be required.
  • This is a territory-based position with traveling within your designated territory, and occasional overnight travel may be required.

About Waters Corporation

Waters Corporation is a world-leading specialty measurement company that has pioneered chromatography, mass spectrometry, and thermal analysis innovations serving the life, materials, and food sciences for over 60 years. We operate directly in 35 countries, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.

We strive to be better, learn and improve every day in everything we do. We're the problem solvers and innovators that aren't afraid to take risks to transform the world of human health and well-being. We're all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It is our responsibility to actively implement programs and practices to drive inclusive behavior and increase diversity across the organization. We are united by diversity and thrive on it for the benefit of our employees, our products, our customers, and our community. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or protected Veteran status.

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