Initial Point of Contact Analyst
5 days ago
We are seeking a talented Initial Point of Contact Analyst to join our team in Wigan. As the first point of contact for our customers, you will play a vital role in helping us deliver exceptional customer experiences.
Key Responsibilities:
- Analyse and resolve customer issues in a prompt and professional manner.
- Develop and implement effective solutions to improve customer satisfaction and reduce complaints.
- Collaborate with internal teams to ensure seamless fault resolution and continuous improvement.
- Maintain accurate records of customer interactions and issue resolutions.
Requirements:
- GCSEs in Maths and English (Grade C or above)
- Experience: Customer-facing telephone support (1+ years preferred) and familiarity with software support or relevant industries (HR/Payroll/Accountancy)
- Proficiency in Microsoft Office
Salary Range:
The estimated annual salary for this position is £24,000 - £29,000, based on experience and location.
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