Payment Security Specialist
1 week ago
About the Role
We are seeking a skilled Payment Security Specialist to join our team at Frasers Group. As a key member of our payments team, you will be responsible for managing payments and fraud screening in the Card Not Present environment.
Key Responsibilities
- Investigate potential card fraud cases, reviewing daily documentation and collating evidence from internal and external sources.
- Built relationships with key stakeholders, both internally and externally.
- Identify patterns and trends in payment activity and communicate findings to the wider team.
- Implement best practices for the Group, working collaboratively with the team to achieve this goal.
- Process Card Payment and PayPal chargebacks, ensuring meticulous attention to detail.
Requirements
- 2 years of experience in a contact centre environment, with exposure to fraud cases and situations.
- Focused and fearless approach to work.
- Able to spot trends and communicate effectively to the wider team.
- Capacity to work independently and as part of a team, particularly in high-pressure situations.
- Ability to manage a heavy workload and conflicting priorities, tracking progress on a wide range of tasks.
- A positive 'can do' attitude and excellent work ethic.
- Computer literate, with proficiency in Outlook, Excel, and MS Teams.
Additional Information
This is a rota-based shift pattern role, covering 6am-9pm. We offer a wide range of benefits, including a benefits package, Reward, Recognition and Opportunities, Frasers Champion, Fearless 1000, Frasers Festival, CEO Sessions, Retail Reconnect, Frasers Fit, and Retail Trust.
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