Customer Service Representative

3 weeks ago

Bootle, Sefton, United Kingdom Health and Safety Executive Full time
Job Summary

We are seeking a highly motivated and dedicated individual to join our team as a Customer Services Officer. As a key member of our front-line team, you will play a vital role in ensuring that the Health and Safety Executive provides a professional response to health and safety concerns, advice requests, and building safety enquiries within strict deadlines.

Key Responsibilities
  • Answer monitored telephone calls in a professional manner, asking open questions to establish facts.
  • Show empathy and compassion in your approach.
  • Develop a good understanding of the Enforcing Authority Regulations to identify if the matter is enforced by HSE or another organisation.
  • Set up companies and cases on corporate systems.
  • Monitor and respond to emails, including sending links from our website to relevant customers.
  • Deal with post, scanning letters, and redirecting post to other parts of the organisation.
Person Specification

We are looking for motivated and talented individuals with the commitment to learn about new areas of work and responsibility, and to build on existing customer-focused skills.

  • Experience of working in a front-line delivery role.
  • Excellent written and verbal communication skills to convey information concisely.
  • Proficient IT skills to allow for accurate and timely recording of information.
  • Ability to log and record information appropriately in the correct systems.
  • Excellent organisational and time management skills.
  • Analytical skills to digest and interpret information from a range of sources.
  • Ability to use your own initiative, intuition, and communication skills.
  • Ability to seek out new and improved ways of working, make suggestions to colleagues and managers, and always strive to deliver to high standards.
Benefits

As a member of the Health and Safety Executive, you will enjoy a range of benefits, including:

  • Competitive rates of pay.
  • Access to the highly competitive Civil Service Pension Scheme.
  • Family-friendly policies and working hours to help balance your home life and career.
  • Carer-friendly policies to help create a supportive working culture.
  • 25 days annual holiday increasing to 30 days after 5 years' service, plus bank holidays and 1-day Civil Service privilege leave.
  • Parental leave benefits.
  • Access to a wide range of fantastic benefits, including the Cycle to Work Scheme, E-Gift Cards, and Vouchers via our partner EdenRed.
Behaviours

We will assess you against the following behaviours during the selection process:

  • Communicating and Influencing.
  • Delivering at Pace.

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