Customer Services Liaison Specialist
6 days ago
Job Overview
We are part of the Health and Safety Executive (HSE), a UK government agency responsible for protecting people and places across England, Scotland, and Wales. Our mission is to protect employees, employers, members of the public, and residents affected by work-related activities. We strive to achieve this through effective risk management.
The Customer Services Team is a fast-paced, front-line operation that handles a high volume of health and safety concerns and advice requests. In the past year, we received over 52,000 new workplace health and safety concerns and advice requests. To continuously improve our services, we aim to adopt digital solutions where possible.
About the Role
We seek motivated and dedicated individuals with excellent customer service skills to join our team as a Customer Services Officer. As a key member of our team, you will play a crucial role in ensuring HSE provides professional responses to health and safety concerns, advice requests, and building safety enquiries within strict deadlines.
Key Responsibilities
- You will work as a call handler in a contact centre, answering calls professionally and directing customers to relevant information or completing online forms on their behalf.
- You will deal with switchboard calls for named contacts within HSE and undertake administrative support duties.
- You will collaborate with internal and external customers to gather accurate and relevant information, providing professional, timely, and accurate responses.
Essential Skills and Qualifications
- Experience working in a front-line delivery role.
- Excellent written and verbal communication skills to convey complex information concisely.
- Proficient IT skills to accurately record information in correct systems.
- Ability to log and record information appropriately.
- Exceptional organisational and time management skills.
- Analytical skills to interpret information from various sources.
- Ability to use initiative, intuition, and communication skills effectively.
Benefits
- A competitive salary of £26,455 per annum, plus benefits including membership of the Civil Service Pension Scheme.
- Learning and development tailored to your role.
- Flexible working options and an inclusive culture.
- 25 days annual holiday increasing to 30 days after five years' service, plus bank holidays and one day's civil service privilege leave.
What We Offer
As a valued member of our team, you can expect:
- Opportunities for career growth and professional development.
- A supportive and inclusive work environment.
- A range of flexible working options to suit your needs.
About Us
We are the Health and Safety Executive, a UK government agency dedicated to protecting people and places across England, Scotland, and Wales. Our vision is to be a world-class regulator, trusted by all who interact with us.
Salary
£26,455 per annum.
-
Customer Service Specialist
2 months ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £20,000 - £30,000We are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bootle, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist customers with product...
-
Customer Safety Specialist
2 weeks ago
Bootle, Sefton, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Safety Specialist to join our team at Asda Stores Ltd. This is an exciting opportunity for someone who is passionate about providing a safe shopping experience for customers.As a Customer Safety Specialist, you will play a vital role in safeguarding our colleagues and customers by maintaining a constant...
-
Customer Experience Specialist
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist, you will be responsible for delivering exceptional customer service and ensuring customer satisfaction. You will work closely with other departments to resolve customer issues and provide accurate information regarding products and services.Key Responsibilities:Handle customer inquiries and resolve issues...
-
Client Liaison Officer
5 days ago
Bootle, Sefton, United Kingdom Total Training Provision Full timeAbout the PositionWe are seeking a Client Liaison Officer to join our team at Total Training Provision. In this role, you will be responsible for coordinating the day-to-day administration of learner and employer registration onto qualifications using our online learning platform eassessor.This is a challenging and rewarding role that offers a competitive...
-
Technical Service Specialist
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £30,000 - £45,000beBee Professionals is seeking a skilled Technical Service Specialist to provide on-site installation, maintenance, and repair services for our clients. In this role, you will ensure that our customers' technical equipment is functioning optimally and provide excellent customer support.Key Responsibilities:Install and maintain equipment at customer...
-
Professional Customer Support Specialist
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Professional Customer Support Specialist at beBee Professionals, you will be responsible for delivering exceptional customer experiences. Key responsibilities include:Responding to customer inquiries in a timely and professional manner.Providing accurate product information and resolving customer issues efficiently.Collaborating with other departments...
-
Customer Service Representative
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £25,000 - £35,000At beBee Professionals, we are looking for Customer Service Representatives to provide top-notch service to our customers. Key responsibilities include engaging with customers, participating in operational workflows, and collaborating with team members to meet and exceed goals.Key Requirements:High school diploma or equivalent.Experience in customer service...
-
Customer Service Ambassador
1 month ago
Bootle, Sefton, United Kingdom Iceland Full timeJob SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Home Delivery Driver. As an ambassador for Iceland, you will be responsible for delivering exceptional customer service and providing a positive experience for our customers.Key Responsibilities:Deliver shopping to customers' doors with a smileProvide exceptional...
-
Customer Service Representative
2 months ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and services.Work closely with...
-
Customer Service Associate
4 weeks ago
Bootle, Sefton, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a skilled and friendly Customer Delivery Driver to join our team at Asda Stores Ltd. As a Customer Delivery Driver, you will be responsible for delivering our products to customers' front doors, providing excellent customer service, and working collaboratively with your team to ensure a smooth and efficient delivery process.Key...
-
Customer Service Representative
4 weeks ago
Bootle, Sefton, United Kingdom Asda Stores Ltd Full timeAbout the RoleWe are seeking a motivated and enthusiastic Service Colleague to join our team at Asda Stores Ltd. As a Service Colleague, you will play a vital role in ensuring the efficient running of our stores, working across various departments to deliver an exceptional customer experience.Key ResponsibilitiesProviding excellent customer service,...
-
Customer Service Representative
2 months ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £20,000 - £30,000Job Title: Sales AssistantWe are seeking a highly motivated and customer-focused Sales Assistant to join our retail team in Bootle, United Kingdom. As a Sales Assistant, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations.Key Responsibilities:Provide excellent customer service and assist...
-
Customer Service Representative
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Service Representative to provide exceptional support to our customers. Key responsibilities include:Handling customer inquiries via phone, email, and chat.Providing accurate product information and resolving customer issues efficiently.Processing customer orders and managing account information.Collaborating with other...
-
Customer Service Representative
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Bootle, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and handle transactions.Maintain...
-
Customer Service Representative
1 month ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £20,000 - £30,000As a Customer Service Representative with beBee Professionals, you will play a key role in delivering exceptional customer service and supporting the store's day-to-day operations in Bootle, United Kingdom.Key Responsibilities:Greet and assist customers with product selection.Provide product knowledge and advice to customers.Operate the cash register and...
-
Customer Service Representative
2 months ago
Bootle, Sefton, United Kingdom beBee Professionals Full time £25,000 - £35,000Job SummaryWe are seeking a highly motivated and enthusiastic Team Member to join our dynamic team at beBee Professionals in Bootle. As a key member of our operational team, you will play a vital role in delivering exceptional customer service and contributing to our business success.Key ResponsibilitiesProvide outstanding customer service and support to our...
-
Procurement Specialist Asbestos Removal
7 days ago
Bootle, Sefton, United Kingdom Amianto Services Ltd Full timeJob DescriptionWe are seeking a skilled and experienced Procurement Specialist Asbestos Removal to join our team at Amianto Services Ltd. In this role, you will be responsible for developing and implementing contracts for asbestos removal and management.About the RoleDevelop Contracts: You will be responsible for creating and managing contracts for asbestos...
-
Customer Service Ambassador
5 days ago
Bootle, Sefton, United Kingdom EG Group Full timeRole OverviewJob Title: Greggs Team MemberLocation: Various LocationsHours: Part-Time and Full-Time Hours Available / PermanentHourly Rate: £11.75 above 21 | £7.15 aged 17 | £6.60 aged 16Bonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupWe are seeking dedicated and enthusiastic sales assistants to provide exceptional customer service in our...
-
Customer Service Representative
4 weeks ago
Bootle, Sefton, United Kingdom Asda Stores Ltd Full timeAbout the RoleAs a Customer Delivery Driver at Asda Stores Ltd, you will be part of a dynamic team that delivers products to customers' doorsteps. The role requires flexibility, with varying shift patterns to accommodate our 24/7 operation.Your ResponsibilitiesEnsure timely and efficient delivery of products to customers.Maintain a clean and organized...
-
Customer Service Representative
5 days ago
Bootle, Sefton, United Kingdom Health and Safety Executive Full timeKey ResponsibilitiesWe are looking for motivated and dedicated customer-focused individuals to join the Customer Services team at the Health and Safety Executive. The ideal candidate will have excellent communication and organisational skills, with the ability to work in a fast-paced, high-volume environment.ResponsibilitiesAnswering and responding to calls...