Regional Planning and Operations Specialist

3 weeks ago


Exeter, Devon, United Kingdom The Guinness Partnership Full time
Job Description

We are seeking a skilled Regional Planning and Operations Specialist to join our established team at The Guinness Partnership. The successful candidate will provide a high-quality planning and coordination service for Responsive Repairs, working closely with the regional operational team to support the achievement of operational KPIs.

  1. Providing effective planning of regional operative's diaries to support the achievement of operational KPIs.
  2. Ensuring that all written, electronic, and telephone enquiries are answered and resolved effectively in accordance with agreed service standards and timescales.
  3. Working closely with the commercial team to ensure continued value for money and commercial procedures are followed.
  4. Ensuring compliance with GDPR regulations when processing customer data.
  5. Experience of working within agreed performance targets.
  6. Proven ability to work methodically, follow agreed procedures, and accurately record data and information.

Requirements

  1. Experience of working with databases.
  2. Experience of working in social housing.

About The Guinness Partnership

The Guinness Partnership is one of the leading providers of affordable housing and care services in England. We build and manage homes and provide housing services for around 140,000 customers nationwide. Guinness Property, our in-house maintenance service, delivers repairs to 55,000 of our homes. Our national teams deliver rapid-response housing repairs, maintenance, and improvement services to ensure our customers' homes are safe and maintained to a high standard.



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