Energy Project Advisor

2 weeks ago


Leeds, Leeds, United Kingdom Leeds City Council Full time

Citizens Advice Leeds is a local charity working towards a fairer society. We provide essential services to over 30,000 people annually.

We are seeking an experienced Energy Project Advice Worker/Trainee to join our team in alleviating fuel poverty and advising on energy efficiency measures.

Job Description

The successful candidate will work across telephone and digital channels, ensuring our clients receive quality advice. They should be well-organised, able to work independently, and possess strong verbal and written communication skills.

As a trainee, you will develop the necessary skills to deliver advice over the phone and online, covering subjects including energy and welfare rights. We offer training and support to enable you to achieve full competence within 6-8 months.

Key Requirements
  • Strong communication and IT skills
  • Ability to listen, engage, and empathise with vulnerable clients
  • Flexible working policy and competitive remuneration package
Benefits
  • Annual leave entitlement starting at 25 days p.a. (plus bank holidays)
  • Defined contributions pension scheme
  • Employee assistance programme with access to 24/7 telephone support


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