Customer Service Representative
4 weeks ago
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Newton Abbot. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.
Key Responsibilities
- Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
- Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
- Be a team player, maintaining a friendly and positive attitude, and supporting the maintenance of store standards and product placements
- Be self-aware, able to question, learn, and take responsibility for yourself
What We Offer
- Generous staff discount scheme, some of which can be shared with family and friends
- Holiday entitlement, increasing with service
- Company contribution pension
- Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
- Access to wellbeing and financial support through RetailTRUST
Requirements
- Good availability, including weekends and weekdays
- Previous experience in sales, customer care, or a related field
- Ability to work in a fast-paced environment and meet sales targets
Pay and Benefits
£11.70 per hour, increasing to £12.05 per hour once the required retail induction PaSS stages are completed
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