Customer Service Representative

4 weeks ago


Newton Abbot, Devon, United Kingdom Pavers Shoes Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor in Newton Abbot. As a key member of our sales team, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily sales targets.

Key Responsibilities

  • Deliver exceptional customer service, ensuring a positive and engaging experience for all customers
  • Advise customers on shoe care and accessories, achieving daily sales targets and KPIs
  • Be a team player, maintaining a friendly and positive attitude, and supporting the maintenance of store standards and product placements
  • Be self-aware, able to question, learn, and take responsibility for yourself

What We Offer

  • Generous staff discount scheme, some of which can be shared with family and friends
  • Holiday entitlement, increasing with service
  • Company contribution pension
  • Access to the Pavers Foundation, an employee-led grant application and charitable giving scheme
  • Access to the Pavers Academy, providing career pathways through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs
  • Access to wellbeing and financial support through RetailTRUST

Requirements

  • Good availability, including weekends and weekdays
  • Previous experience in sales, customer care, or a related field
  • Ability to work in a fast-paced environment and meet sales targets

Pay and Benefits

£11.70 per hour, increasing to £12.05 per hour once the required retail induction PaSS stages are completed



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