Retail Operations Manager

1 month ago


Leven, United Kingdom Wm. Stephen (Bakers) Ltd. Full time
About the Role

As a Sales and Customer Experience Lead at Wm. Stephen (Bakers) Ltd., you will play a crucial role in supporting the retail manager in operations and team management. Your primary responsibility will be to lead by example and promote sales targets while providing an exceptional customer experience.

Key Responsibilities
  • Support the retail manager in all aspects of operations and team management, ensuring seamless day-to-day activities and efficient use of resources.
  • Lead by example and encourage the team to achieve sales targets through effective communication, coaching, and mentoring.
  • Collaborate closely with the retail shop manager to monitor and maximise team performance, identifying areas for improvement and implementing strategies to drive results.
  • Complete compliance tasks to ensure the shop is running diligently, adhering to company policies and regulatory requirements.
  • Participate in a rota basis, sharing morning, afternoon, and late afternoon shifts to provide consistent coverage and support.
Benefits
  • A competitive salary: £21,200 per annum (Gross earnings of £13.61 per hour).
  • A bonus scheme with potential earnings of £900.
  • Free products on shift.
  • Presents for team members at special moments.
  • A staff referral scheme offering up to £150.
  • A 20% discount across all shops.
  • Discounts at over 1,000 high street and online retailers.
  • Free counselling for mental health and legal matters.
  • Career development opportunities.


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