Retail Operations Leader
2 weeks ago
We are seeking a highly skilled Deputy Retail Operations Manager to oversee retail operations across The O2, managing various concession units, kitchens, and bars.
Key Responsibilities- Lead the planning and execution of retail operations, ensuring efficient service delivery across all concession units, kitchens, and bars.
- Manage high-profile retail locations, including the Kraken Bar and Stella Bars & Just Walk Out Bars ensuring consistency in quality and guest satisfaction.
- Coordinate with the wider management team to optimize staffing, workflows, and service processes.
- Monitor and maintain compliance with health, safety, and food hygiene regulations.
- Deputise for the Retail operations manager in their absence
- Inspire and manage a high-performing retail team, fostering engagement and motivation.
- Conduct performance reviews, succession planning, and professional development initiatives.
- Provide hands-on training to enhance team skills in customer service, food handling, and upselling techniques.
- Ensure clear communication across all levels of the retail team, cultivating a positive and collaborative workplace culture.
- Monitor financial performance across retail units, identifying growth opportunities and controlling costs.
- Analyse sales trends and create feasibility studies for new retail initiatives or menu offerings.
- Prepare regular reports on financial outcomes, operational performance, and key performance indicators for senior management.
£39,500 per annum.
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