Retail Operations Leader

2 weeks ago


London, Greater London, United Kingdom Levy UK Full time
About the Role

We are seeking a highly skilled Deputy Retail Operations Manager to oversee retail operations across The O2, managing various concession units, kitchens, and bars.

Key Responsibilities
  • Lead the planning and execution of retail operations, ensuring efficient service delivery across all concession units, kitchens, and bars.
  • Manage high-profile retail locations, including the Kraken Bar and Stella Bars & Just Walk Out Bars ensuring consistency in quality and guest satisfaction.
  • Coordinate with the wider management team to optimize staffing, workflows, and service processes.
  • Monitor and maintain compliance with health, safety, and food hygiene regulations.
Team Leadership
  • Deputise for the Retail operations manager in their absence
  • Inspire and manage a high-performing retail team, fostering engagement and motivation.
  • Conduct performance reviews, succession planning, and professional development initiatives.
  • Provide hands-on training to enhance team skills in customer service, food handling, and upselling techniques.
  • Ensure clear communication across all levels of the retail team, cultivating a positive and collaborative workplace culture.
Financial and Business Management
  • Monitor financial performance across retail units, identifying growth opportunities and controlling costs.
  • Analyse sales trends and create feasibility studies for new retail initiatives or menu offerings.
  • Prepare regular reports on financial outcomes, operational performance, and key performance indicators for senior management.
Estimated Salary

£39,500 per annum.



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