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Apprentice IT Support Specialist

2 months ago

Blackpool, Blackpool, United Kingdom Department for Work and Pensions Full time
Job Summary

We are seeking a motivated and enthusiastic individual to join our User Support Services Team as an Apprentice IT Support Specialist. As a key member of our team, you will play a vital role in providing high-quality IT support to our colleagues and customers.

Key Responsibilities
  • Provide first-line IT support to colleagues and customers via phone, email, and in-person.
  • Troubleshoot and resolve IT issues in a timely and efficient manner.
  • Collaborate with the IT team to resolve complex IT issues and implement new technologies.
  • Develop and maintain a strong understanding of our IT systems and processes.
  • Participate in ongoing training and development to enhance your skills and knowledge.
Requirements
  • Hold a valid passport or birth certificate.
  • Have the right to live and work in the UK.
  • Must have lived in the UK and/or EEA for 3 years prior to apprenticeship start date.
  • Not be in full-time education or undertaking another apprenticeship.
  • Hold GCSEs in Maths and English at Grade C/4 or above.
Benefits

We offer a competitive salary, comprehensive training and development opportunities, and a supportive work environment. As a member of our team, you will have access to a range of benefits, including:

  • Generous annual leave.
  • Support for financial wellbeing.
  • Health and wellbeing support.
  • Funded learning and development opportunities.
What We Offer

We are committed to providing a supportive and inclusive work environment that allows our employees to thrive. As a member of our team, you will have the opportunity to:

  • Develop your skills and knowledge in a dynamic and fast-paced environment.
  • Work with a talented and dedicated team of professionals.
  • Contribute to the delivery of high-quality IT services to our colleagues and customers.
How to Apply

If you are a motivated and enthusiastic individual who is passionate about IT and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a cover letter, to [insert contact information].