Digital Content Specialist
3 weeks ago
We are seeking a seasoned content professional to support our Help Center content team. As a key member of the team, you will be responsible for providing scaled help and support content for our client's enterprise product suite.
The ideal candidate is a strong writer and editor with experience in digital content management, content strategy, project management, and data-informed decision making. You should have a deep understanding of analytics and be able to interpret and analyze data and metrics to inform your content decisions.
Key Responsibilities:
- Collaborate with cross-functional teams, including product, marketing, operations, and legal, to create high-quality content for product launches
- Translate complex product and policy concepts into clear, concise language that aligns with our client's voice
- Manage multiple projects simultaneously, ensuring close attention to detail and adherence to tight deadlines
- Conduct hands-on research to gather technical content from subject matter experts and engineers, converting it into structured documentation
Minimum Qualifications:
- 5+ years of professional writing experience, particularly in help and support content or editorial quality assurance at a tech company
Preferred Qualifications:
- Experience in project management with the ability to navigate ambiguity and manage competing priorities
- Proficiency in XML and other relevant tools
- Ability to work independently and interpret, analyze, and evaluate information relevant to content techniques
The estimated salary for this position is $85,000-$110,000 per year, depending on location and experience. If you are a motivated and experienced content professional looking to take on new challenges, we encourage you to apply.
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