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Retail Team Lead

2 months ago

Redditch, Worcestershire, United Kingdom JACK & JONES Full time

About the Role

We are seeking a highly motivated and experienced Supervisor to join our Store Management team at JACK & JONES in Redditch. As a key member of the team, you will be responsible for driving the best in-store experience for our customers and colleagues.

Key Responsibilities

  • Work in partnership with the Store Management team to achieve sales and customer service targets.
  • As a role model to the team, you will drive a great atmosphere in store and promote a positive work culture.
  • Analyze sales figures on a daily basis and make informed commercial decisions to drive business growth.
  • Develop and implement strategies to improve customer satisfaction, product knowledge, and visual merchandising.
  • Lead and motivate the team to achieve individual and team goals, and provide coaching and development opportunities to support their growth.

Requirements

  • Experience as a Senior Sales Assistant or Supervisor within retail, preferably in a fast-paced environment.
  • Excellent communication and social skills, with the ability to build strong relationships with colleagues and customers.
  • Passion for our product and a commitment to delivering exceptional customer service.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.

What We Offer

  • A competitive salary and quarterly bonus package.
  • Opportunities for career development and growth, with a focus on leadership and management skills.
  • A comprehensive training program, including leadership development and product knowledge.
  • A fun and dynamic work environment, with a focus on teamwork and collaboration.
  • A competitive uniform allowance and 50% employee discount.