Service Line Maintenance Representative

1 week ago


Bournemouth, Bournemouth, United Kingdom 4Com Full time
About Our Team

We are a creative and aspirational team working together to supply bespoke telephone systems tailored to each business's needs. As a Service Line Maintenance Representative, you will play a vital role in ensuring seamless customer experiences and driving business growth.

Key Responsibilities:
  • Assist in the retention of our customer base through proactive communication and issue resolution.
  • Handle service line termination requests and ensure seamless offboarding processes in compliance with Ofcom Regulations.
  • Develop and implement process improvements to enhance customer satisfaction and loyalty.
Requirements:
  • A proven track record in customer-facing roles with experience in managing challenging conversations.
  • Excellent interpersonal and communication skills, with the ability to work under pressure.
  • Strong attention to detail and ability to manage workload efficiently.
What We Offer:
  • A competitive salary of up to £25,000 per annum.
  • A dynamic and fast-paced work environment with opportunities for growth and development.
  • A comprehensive benefits package, including 24 days holiday + bank holidays, refer-a-friend scheme, and more.


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