IT Systems Support Engineer
3 weeks ago
Henderson Scott Careers is a dynamic MSP looking for a talented IT Systems Support Engineer to join our team. In this role, you'll work closely with clients to resolve technical issues and provide top-notch support.
Job Summary:
- Provide exceptional customer support via phone and tickets
- Troubleshoot and resolve hardware and software issues
- Collaborate with other engineers to resolve complex customer issues
About the Role:
- This is a great opportunity to work with a fast-paced team offering plenty of progression, technical variety, and personal support
- You'll have the chance to work on various projects and develop your skills in different areas
What You'll Do:
- Offer support to customers and clients on the phone
- Deal with and log tickets
- Troubleshoot and resolve hardware and software issues
- Help onboard new customers and clients
- Work with the other engineers to help solve customer issues as an escalation point
Requirements:
- Experience with Office 365 and Exchange
- Comfortable using Active Directory, Group Policy, and Azure AD
- Knowledge of Windows 10 & 11 and Servers
- Strong communication and problem-solving skills
- Networking experience - Switches, Routers, Servers, Firewalls etc
- Virtualisation experience with VMware/Hyper-V
- Experience with Backup Solutions
- Prior experience in an MSP environment (desired)
Estimated salary: £40,000 - £55,000 per annum based on experience.
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