IT Systems Support Engineer

3 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom Henderson Scott Careers Full time

Henderson Scott Careers is a dynamic MSP looking for a talented IT Systems Support Engineer to join our team. In this role, you'll work closely with clients to resolve technical issues and provide top-notch support.

Job Summary:

  • Provide exceptional customer support via phone and tickets
  • Troubleshoot and resolve hardware and software issues
  • Collaborate with other engineers to resolve complex customer issues

About the Role:

  • This is a great opportunity to work with a fast-paced team offering plenty of progression, technical variety, and personal support
  • You'll have the chance to work on various projects and develop your skills in different areas

What You'll Do:

  • Offer support to customers and clients on the phone
  • Deal with and log tickets
  • Troubleshoot and resolve hardware and software issues
  • Help onboard new customers and clients
  • Work with the other engineers to help solve customer issues as an escalation point

Requirements:

  • Experience with Office 365 and Exchange
  • Comfortable using Active Directory, Group Policy, and Azure AD
  • Knowledge of Windows 10 & 11 and Servers
  • Strong communication and problem-solving skills
  • Networking experience - Switches, Routers, Servers, Firewalls etc
  • Virtualisation experience with VMware/Hyper-V
  • Experience with Backup Solutions
  • Prior experience in an MSP environment (desired)

Estimated salary: £40,000 - £55,000 per annum based on experience.



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