Client Relations Coordinator

6 days ago


Horsham, West Sussex, United Kingdom Schroders Recruitment Full time
Client Relations Coordinator

We are looking for a Client Relations Coordinator to support our financial advisors and end-consumers. As a key member of our support team, you will provide exceptional customer service and develop a deep understanding of our platform offerings.

Your responsibilities will include:
  1. Acting as the first point of contact for customer inquiries via phone, email, or cases.
  2. Maintaining a thorough understanding of our platform solutions within the financial services market.
  3. Reviewing and ensuring the accuracy of data.
  4. Improving customer satisfaction through targeted Service Level Agreements.

Essential Skills and Qualifications:
  1. Excellent communication and interpersonal skills, with the ability to handle challenging customer interactions.
  2. GCSEs in maths and English, with a minimum of 5 qualifications.
  3. Previous experience in the financial services industry.
  4. Proficiency in Microsoft Office applications, particularly Word and Excel.

Estimated Salary: £32,000 - £42,000 per annum.
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