Customer Service Representative
3 weeks ago
We are seeking a talented Customer Service Advisor to join our Incident Communication Service team at the Environment Agency. As a key member of our team, you will provide excellent customer service to the public, taking reports of environmental incidents and engaging with customers to resolve their queries.
Key Responsibilities:
- Respond to customer inquiries and provide information on environmental incidents
- Take reports of environmental incidents via phone and email
- Enter information into our National Incident Recording System
- Work collaboratively with other teams to resolve customer issues
Requirements:
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment
- Basic computer skills and proficiency in Microsoft Office
- Ability to empathise with customers and provide solutions to their queries
What We Offer:
- A competitive salary of £19,767 plus shift allowance
- 25 days annual leave
- Opportunities for career development and growth
- A supportive and inclusive work environment
About Us:
The Environment Agency is a leading environmental regulator in England, working to protect and improve the environment. We are committed to creating a better place for people and wildlife, and we are seeking talented individuals to join our team to help us achieve this goal.
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