Customer Service Representative

3 weeks ago


Chesterfield, Derbyshire, United Kingdom Environment Agency Full time
Job Summary

We are seeking a talented Customer Service Advisor to join our Incident Communication Service team at the Environment Agency. As a key member of our team, you will provide excellent customer service to the public, taking reports of environmental incidents and engaging with customers to resolve their queries.

Key Responsibilities:

  • Respond to customer inquiries and provide information on environmental incidents
  • Take reports of environmental incidents via phone and email
  • Enter information into our National Incident Recording System
  • Work collaboratively with other teams to resolve customer issues

Requirements:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in Microsoft Office
  • Ability to empathise with customers and provide solutions to their queries

What We Offer:

  • A competitive salary of £19,767 plus shift allowance
  • 25 days annual leave
  • Opportunities for career development and growth
  • A supportive and inclusive work environment

About Us:

The Environment Agency is a leading environmental regulator in England, working to protect and improve the environment. We are committed to creating a better place for people and wildlife, and we are seeking talented individuals to join our team to help us achieve this goal.



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