Technical Service Management Specialist

1 day ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time
Main Responsibilities

As a Technical Service Management Specialist at bet365, you will be responsible for taking accountability for all unified communication services, upgrades, changes, and service improvements. Your goal will be to ensure operational stability is paramount, and you will do this by managing all changes to identify risk and operational impact. You will also be responsible for managing a team of technical engineers, overseeing all work, and ensuring timely completion of project work and small tasks.

Your ability to communicate with stakeholders from different disciplines will be crucial in driving service excellence and operational stability. You will also be responsible for managing service incidents, liaising with third parties, internal teams, management, and the operational side of the business. This role requires a self-motivated individual who can use initiative and prioritize proactively, delivering successfully at pace. The estimated salary for this position is £100,000-£130,000 per year, depending on experience.



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