Current jobs related to Senior Customer Support Manager - Hucclecote, Gloucestershire - Onecom

  • Administrative Support Officer

    3 weeks ago

    Hucclecote, Gloucestershire, United Kingdom Manpower UK Ltd Full time

    Job Summary: We are seeking an experienced Administrative Support Officer to join our Nuclear Operations Legal team. As a key member of the team, you will provide general administrative support to help the team achieve its ambitions and objectives. Key Responsibilities:Coordinate diary arrangements using initiative and judgement to proactively identify and...

  • International Service Engineer

    3 weeks ago

    Hucclecote, Gloucestershire, United Kingdom Omega Resource Group Full time

    Job Title: International Service Engineer - Automation SpecialistLocation: GloucesterSalary: £35,000 to £38,000 per annum + Excellent benefits packageWe are seeking an outstanding engineer to join our international service team at Omega Resource Group. The position involves setting and testing automation machinery prior to despatch, commissioning in...

  • Management Accountant

    1 month ago

    Hucclecote, United Kingdom CV-Library Full time

    Role: Management Accountant Location:  Brockworth (Hybrid working)  Salary: £30,000 - £35,000 Hours: Mon - Fri, 9am - 5:30pm  The task at hand:  The Management Accountant focuses on our IT Managed Services business. You'll have responsibility for the production of management accounts and providing detailed commentary...

  • Legal Admin Assistant

    1 month ago

    Hucclecote, United Kingdom CV-Library Full time

    Legal Admin Assistant - Nuclear Operations Salary: £16.63 per hour Hours: Part time spread over 5 days 29.5 hours per week Vacancy Overview: You'll be a key part of the Nuclear Operations Legal team, providing general administrative support to help the team to achieve its ambitions and objectives. You'll need to build relationships within...

  • Cleaning Operative

    5 months ago

    Hucclecote, United Kingdom Green Machine SW Full time

    **Is a job with the Southwest’s premier contract cleaning company for you?** Green Machine are an environmentally conscious, forward thinking commercial cleaning company, and we are actively recruiting for dedicated and detail orientated operatives. Our clients range from manufacturers, corporate buildings, and retail, through to doctor surgeries, dental...

  • International Service Engineer

    4 weeks ago

    Hucclecote, United Kingdom CV-Library Full time

    Job Title: International Service Engineer    Shift: Day shift  Location: Gloucester Salary £35000 to £38000 per annum + Excellent benefits package A great role with a fast-growing, established manufacturing business based in Gloucester. They are looking for an outstanding engineer to join their international service...

  • Purchasing and Sales Coordinator

    2 weeks ago

    Hucclecote, United Kingdom Omega Resource Group Full time

    Purchasing and Sales Administrator RoleWe are seeking a meticulous and dedicated Purchasing and Sales Administrator to join our team on a part-time basis. This role offers a fantastic opportunity for someone who thrives in a customer-focused environment and possesses excellent organisational skills.Key Responsibilities:Process customer order requirements in...

  • Quality Lead

    2 months ago

    Hucclecote, United Kingdom CV-Library Full time

    Quality Lead – Aviation Compliance Aerospace & Aviation Gloucester – (Hybrid) Permanent position THE ROLE - Quality Lead – Aviation Compliance This is a fantastic opportunity for Quality professional at the top of their game in the aviation sector. As a Specialist Quality Lead, you will be focused on the quality compliance...

  • Homecare Assistant

    5 months ago

    Hucclecote, United Kingdom Gloucester Homecare Services Full time

    **Drivers Needed - Must have own vehicle for work purposes - Full Shift Pay** **£26,000 per year (Full-Time salary) - 50p Mileage** Do you want to work for an _**Innovative**_ and _**Diverse**_ Care Company, who ensures _**Quality**_ over _**Quantity**_, when it comes to care delivery. Working for Gloucester Home Care Services offers the following...

  • Buyer

    1 month ago

    Hucclecote, United Kingdom CV-Library Full time

    A fantastic opportunity to join one of the Gloucestershire's leading manufacturing emloyers.. The Gloucester-based business is looking for a Buyer to join their expanding procurement team.  The successful candidate will work to define sourcing strategies for a range of commodities, and will be responsible for the identification, introduction and...

  • Buyer

    2 weeks ago

    Hucclecote, United Kingdom Omega Resource Group Full time

    A fantastic opportunity to join one of the Gloucestershire's leading manufacturing emloyers.. The Gloucester-based business is looking for a Buyer to join their expanding procurement team. The successful candidate will work to define sourcing strategies for a range of commodities, and will be responsible for the identification, introduction and formal...

  • Procurement Specialist

    2 weeks ago

    Hucclecote, United Kingdom Omega Resource Group Full time

    Procurement Role OverviewWe are seeking a skilled Procurement Specialist to join our team at Omega Resource Group. The successful candidate will be responsible for defining sourcing strategies for a range of commodities and identifying suitable supply chains to meet business needs.Key ResponsibilitiesSource parts from suitable suppliers to meet commercial...

  • Residential Conveyancing Paralegal

    3 weeks ago

    Hucclecote, United Kingdom CV-Library Full time

    Role: Paralegal Location: Gloucestershire Hours: Full-time, Monday to Friday, 9am - 5pm Salary: Dependant on experience An award-winning residential property firm, is on a mission to deliver the very best in conveyancing services nationwide. We are looking for motivated Paralegals who have a passion for property law to join our team. If you have experience...

Senior Customer Support Manager

2 months ago

Hucclecote, Gloucestershire, United Kingdom Onecom Full time
Job Description

Job Title: Senior Customer Support Manager

Job Summary:

We are seeking an experienced Senior Customer Support Manager to lead our Partner Support Team. As a key member of our team, you will be responsible for providing exceptional customer service, managing a team of customer support advisors, and ensuring that our partners receive the highest level of support.

Key Responsibilities:

  • Lead a team of customer support advisors to ensure that our partners receive exceptional service
  • Manage and resolve customer complaints and issues in a timely and professional manner
  • Develop and implement processes and procedures to improve customer satisfaction and reduce complaints
  • Collaborate with other teams to ensure seamless communication and support
  • Conduct performance reviews and provide coaching and development opportunities to team members
  • Stay up-to-date with industry trends and best practices to ensure that our team is providing the highest level of service

Requirements:

  • Proven experience in a customer support leadership role
  • Excellent communication and interpersonal skills
  • Ability to lead and motivate a team
  • Strong problem-solving and analytical skills
  • Experience with customer relationship management software

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional development and growth
  • A dynamic and supportive work environment
  • The chance to work with a leading provider of communication technology