Sales Consultant

2 weeks ago

Sheffield, Sheffield, United Kingdom Spicerhaart Full time

Job Summary

We are seeking a highly motivated and experienced Sales Consultant to join our team at Spicerhaart. As a Sales Consultant, you will be responsible for liaising with internal and external clients, delivering a quick turnaround on services for external clients, and ensuring services and products are completed in a timely and efficient manner.

Main Responsibilities

  • Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move, and/or Quick Purchase properties.
  • Confidently deal with clients and customers from initial appraisal request stage.
  • Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.
  • Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
  • Provide reports and recommendations along with supporting evidence where necessary to achieve objectives and goals.
  • Recommend solutions to problems and communicate these in a timely and professional manner.
  • Communicate confidently via telephone where possible, building upon and maintaining business relationships.
  • Respond to emails and written communication clearly and concisely, ensuring grammatical precision.
  • Ensure systems are maintained with accurate detailed information, documents stored and maintained correctly, and all communications are recorded in a clear and concise manner to give a good audit trail.
  • Ensure at all times that we adhere to and meet the service standards and service levels that our clients expect on a client-specific basis.
  • Liaise with external parties and suppliers to provide third-party services, including RICS valuations, contractor, and other reports as required.
  • Work closely with the Part Exchange and Group Clients' extended team to ensure good communication with regard to workload, turn-around times, and any client-specific challenges.
  • Manage your own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform 'Rosie'.
  • Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
  • Attend all training sessions and meetings as and when required, putting outcome and actions into practice without delay.
  • Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
  • Participate in ad-hoc projects as and when required by your colleagues and management team.
  • Prioritise work, chase agents, and other stakeholders to ensure all actions are completed in line with Service Level Agreements.
  • Ability to support other areas of the Division with minimal supervision or support when requested.
  • Maintaining accountability and integrity at all times.
  • Identify new business and regularly update market intelligence.
  • Monitor competitors and familiarise yourself with their 'product' and services and understand who their client base is.
  • Promote 'one business' ethos to other parts of the Group where possible.
  • Identify new opportunities and communicate these effectively to relevant colleagues.

Requirements

  • Demonstrable track record of success and knowledge within customer service.
  • Passionate about Spicerhaart, our values, and processes.
  • A hunger to earn. A drive to work hard and reap the rewards from your dedication.

What's on Offer

On Target Earnings of £26,000, a combination of a basic salary, £19,000, and our uncapped commission scheme.

Dedicated training and coaching to support your ongoing development.

A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level.

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