Sales Consultant

3 days ago

Sheffield, Sheffield, United Kingdom haart Full time

About the Role:

We are seeking a highly motivated and results-driven Sales Consultant to join our team in Sheffield. As a Sales Consultant, you will be responsible for delivering exceptional customer service and driving sales growth through effective communication and relationship-building.

Key Responsibilities:

  • Consistently achieve targets and goals set for sales of Part Exchange, Assisted Move, and/or Quick Purchase properties.
  • Confidently deal with clients and customers from initial appraisal request stage.
  • Receive and process appraisal requests and marketing instructions from both developer and corporate clients in a timely and efficient manner.
  • Take an active role in your team to drive and deliver success, always pushing for consistently high service standards and performance.
  • Provide reports and recommendations along with supporting evidence where necessary to achieve objectives and goals.
  • Recommend solutions to problems and communicate these in a timely and professional manner.
  • Communicate confidently via telephone where possible, building upon and maintaining business relationships.
  • Respond to emails/written communication clearly and concisely, ensuring grammatical precision.
  • Ensure systems are maintained with accurate detailed information, documents stored and maintained correctly, and all communications are recorded in a clear and concise manner to give a good audit trail.
  • Ensure at all times that we adhere to and meet the service standards and service levels that our clients expect on a client-specific basis.
  • Liaise with external parties and suppliers to provide third-party services, including RICS valuations, contractor, and other reports as required.
  • Work closely with the Part Exchange & Group Clients' extended team to ensure good communication with regard to workload, turn-around times, and any client-specific challenges.
  • Manage your own workload but as part of a team and complete required actions through the effective use of our bespoke operating platform 'Rosie'.
  • Communicate professionally and effectively with all parties (internal and external) to ensure that we are portrayed in the best possible light.
  • Attend all training sessions and meetings as and when required, putting outcome and actions into practice without delay.
  • Study and review all company policies to ensure your knowledge remains current and you have completed tests within timeframes set.
  • Participate in ad-hoc projects as and when required by your colleagues and management team.
  • Prioritize work, chase agents, and other stakeholders to ensure all actions are completed in line with Service Level Agreements.
  • Ability to support other areas of the Division with minimal supervision or support when requested.
  • Always maintaining accountability and integrity.
  • Identify new business and regularly update market intelligence.
  • Monitor competitors and familiarize yourself with their 'product' and services and understand who their client base is.
  • Promote 'one business' ethos to other parts of the Group where possible.
  • Identify new opportunities and communicate these effectively to relevant colleagues.

What You Need to Bring to the Table:

Demonstrable track record of success and knowledge within customer service.

Passionate about Spicerhaart, our values, and processes.

A hunger to earn. A drive to work hard and reap the rewards from your dedication.

What's on Offer to You:

On Target Earnings of £28,000, a combination of a basic salary, £21,500, and our uncapped commission scheme.

Dedicated training and coaching to support your ongoing development.

A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level.

Are You Good At?

Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone, face-to-face, and on videos for our social channels.

Spinning a lot of plates, you've mastered multitasking and excel managing numerous responsibilities and tasks.

Being a #TeamPlayer.

Wanting, no, needing, to do an excellent job, not just for you but for the team and most importantly your customer.

Believing in yourself and your abilities – and not being afraid to show it.

The Finer Details:

To be eligible to proceed in our recruitment process, you will need:

  • Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006).
  • We'll need evidence of your right to work in the UK, in the form of:
  • Passport/Birth Certificate.

We will also need:

  • Proof of Address.
  • National Insurance.

Armed Forces Covenant:

Spicerhaart is a forces-friendly company offering many Estate Agency roles to those considering leaving the forces.

If you are looking for an exciting career, where you feel part of something bigger, and where your excellent communication skills come into play every single day, then the world of property sales and lettings could be for you.

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