Third-Party Vendor Relationship Manager
3 weeks ago
About the Opportunity:
We are seeking a highly motivated and experienced Senior Service Delivery Manager to join Areti Group | B Corp™ as a key member of our team. As a Senior Service Delivery Manager, you will be responsible for leading our third-party vendor relationships and ensuring seamless service delivery for our finance team and CRM/ERP systems.
The successful candidate will have a strong background in vendor management and service delivery, with a minimum of 3-5 years of experience in a similar role. They will be responsible for managing relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs).
Key Responsibilities:
- Vendor Performance Management: Manage relationships with third-party vendors, ensuring they meet contractual obligations and service level agreements (SLAs).
- IT Service Delivery Oversight: Oversee the delivery of IT services, ensuring they align with business needs and ITIL V4 best practices.
- Issue Resolution: Monitor and report on vendor performance, addressing any issues or discrepancies promptly.
- Process Optimization: Identify opportunities for process improvement and implement changes to enhance efficiency and effectiveness.
- Risk Mitigation: Identify and mitigate risks associated with third-party services.
Requirements:
- ITIL V4 Certification: Essential for understanding and implementing IT service management best practices.
- Experience: Minimum of 3-5 years in a similar role, with a strong background in vendor management and service delivery.
- Technical Knowledge: Familiarity with ERP systems and finance-related IT services.
Estimated Salary: £60,000 - £70,000 per annum, depending on experience.
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