Ecommerce Operations Director

1 month ago


Liverpool, Liverpool, United Kingdom MATALAN Full time
About the Role

An exciting opportunity has arisen for an Ecommerce Operations Director to join the Matalan Ecommerce team. This role provides a real chance to innovate and improve one of the fastest growing areas of the Matalan business.

This is a leadership position that will support the online director, trading and platform teams across a range of initiatives with enhancements and a focus on costs.

Key Responsibilities
  1. Collaborate with cross-functional teams such as Marketing, IT, Transformation, Logistics and Customer Services to ensure seamless online operations aligned to company goals.
  2. Supporting the generation and enhancements of internal reporting related to online sales performance, key financial metrics and stock positions.
  3. Chair Executive updates providing clarity on the here and now, leading initiatives for areas of improvement across all areas of online operations.
  4. Taking accountability for revenue generation across a range of ecommerce initiatives such as proposition enhancements through our Matalan Me loyalty programme for increased customer acquisition and retention.
  5. Scaling and leading an online operations team focussed on the Matalan customer to ensure we are always adding customer value.
  6. Providing guidance, mentorship and professional development to the team.
  7. Working closely with Commercial Finance to generate a view of existing costs and generating forecasting models to understand the impact of changes.
  8. Being known as a key conduit between the store teams and ecommerce to drive a truly omnichannel experience for Matalan customers including expansion of the Click & Collect, Returns, Store Fulfilment Services and the end-to-end omni-impact of any new online enhancements.
  9. Identifying and addressing potential risks related to online operations such as legal compliance, data privacy and fraud.
  10. Recommending and implementing changes to effectively manage these risks.
  11. Working alongside Online Trading teams to support the development of the budgeting and forecasting process including all operational impacts and day to day support.
About You

We are looking for someone who is comfortable gathering and interpreting data to make informed decisions.

Someone who is passionate about both finding efficiencies and broader customer experience to ensure both are balanced whilst driving maximum business value.

Someone who holds a strong commercial awareness and will understand the financial impacts of changes.

Someone who holds an interest in Ecommerce and online marketing strategies, keeping a view on the wider sector and being aware of wider industry changes.

Benefits
  • We offer competitive salaries ranging from £65,000 - £80,000 per annum depending on experience.
  • We also offer a 20% staff discount, which increases with length of service.
  • We have a Thrive Recognition Scheme.
  • We provide wellbeing support provided by the Retail Trust.
  • We offer Life Assurance.
  • We have a Retail Rewards platform offering discounts for other retailers.
  • We offer a Pension Scheme.
  • We provide access to a wide range of career development opportunities.
  • Additional benefits may apply depending on your role and area of the business.


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