Senior Account Business Partner

1 week ago

London, Greater London, United Kingdom Anaplan Inc Full time

At Anaplan Inc, we are a team of innovators who focus on optimizing business decision-making through our leading scenario planning and analysis platform. Our customers can outpace their competition and the market with our help.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

The Senior Customer Success Business Partner is responsible for the successful deployment, user adoption, and ongoing health of our customers and their Anaplan solutions. Acting as a key contact for customers, the CSBP will work alongside our Partners and Professional Services team to ensure that the customer is trained and has a successful implementation.

  • Handle a portfolio of customers with a goal to improve the customer's ROI and secure contract renewal.
  • Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle.
  • Work as part of an account team and utilize your internal resources to execute the account strategy.
  • Spot opportunities within existing customers to grow the Anaplan footprint at accounts.
  • Connect the customer to other areas of Anaplan as needed, including Anaplan, Product, Support, Community & Sales as well as our partner network.
  • Guide and support Customers to secure strong adoption.
  • Work closely with Customers to align Platform Expansion plans to key business objectives.
  • Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability.
  • Promote and support engagement with Anaplan through community usage, user groups, and event participation.
  • Educate Customers on our Platform Roadmap.
  • Run regularly scheduled customer check-ins.

Implementation:

  • Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations.
  • Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey.
  • Support and collaborate with Anaplan partners.
  • Mediate to resolve all technical/platform issues with existing implementations.
  • Handle issues of customer concern.
  • Advocate our model-building best practices with your customers.

Our Commitment to Diversity, Equity, Inclusion and Belonging

We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.

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