Workforce Scheduling Coordinator

2 weeks ago


West Midlands Combined Authority, United Kingdom Arcus Solutions Full time

We are seeking an experienced Workforce Scheduling Coordinator to join our Central Operations Planning team on a permanent basis at our Redditch office.

Your new role will involve managing and scheduling engineers through our scheduling system in accordance with agreed set SLAs and KPIs. You will be liaising between our field-based engineers and client premises to ensure the correct skilled engineer is allocated to attend to the job, considering store requirements, engineers' location, and priority of the job through to availability.

You will be a proactive and solution-focused individual, handling various requirements such as dealing with power cuts that require an engineer within 2 hours, or reactive maintenance work where you need to schedule an engineer within 720 hours or legislative work against critical KPIs.

Our ideal candidate will have extensive knowledge of scheduling and be able to work on their own initiative. You will have excellent administrative and time management skills, gained within a fast-paced time-pressured environment, with the ability to adapt to change quickly.

Your key stakeholders will be all Field Operational Managers, Engineers, various clients, and Helpdesk colleagues. Your new team will consist of Schedulers, Senior Customer Support colleagues, Team Managers, and Operations Managers.

This is a 40-hour per week role working 7am - 7pm across 7 days, as flexibility is required.

We offer a competitive salary of up to £28,938 per annum, depending on experience, as well as a 4% discretionary bonus scheme, subject to achievement of targets, 25 days annual leave + Bank Holidays, and a generous contributory pension scheme of matched contributions between 5% and 6%.

To be considered for this position, please submit your application via the 'apply' button.



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