Workforce Scheduling Manager

2 weeks ago


West Midlands Combined Authority, United Kingdom Arcus Solutions Full time
About the Role

We are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.

As a key member of our team, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed set SLAs and KPIs.

You will be a proactive and solution-focused individual, handling various requirements and dealing with challenges and persuading with ease to achieve the best solution for the customer.

Key Responsibilities
  • Manage and schedule engineers through our scheduling system
  • Liaise between field-based engineers and client premises
  • Allocate the correct skilled engineer to attend to the job, considering store requirements, engineers' location, and priority of the job through to availability
  • Handle various requirements, including dealing with power cuts, reactive maintenance work, and legislative work against critical KPIs
  • Work against set SLAs and KPIs, with a passion to deliver and succeed
Requirements
  • Extensive knowledge of scheduling
  • Ability to work on their own initiative
  • Excellent administrative and time management skills, gained within a fast-paced time-pressured environment
  • Ability to adapt to change quickly
  • Advocate for continuous improvement, looking for ways to simplify and improve processes/results
What We Offer
  • Salary: Up to £28,938 per annum, depending on experience
  • Up to 4% discretionary bonus scheme, subject to achievement of targets
  • 25 days annual leave + Bank Holidays
  • Generous contributory pension scheme of matched contributions between 5% and 6%
  • Life Assurance
  • Learning & Development opportunities
  • Funded Training Sponsorship Scheme
  • Cycle to Work Scheme
  • Healthshield Scheme
  • Up to 10% off B&Q/ Trade Point
  • 20% off Nuffield Fitness and Wellbeing Centres

To be considered for this position, please submit your application via the 'apply' button.



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