Workforce Scheduling Manager
2 weeks ago
We are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.
As a key member of our team, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed set SLAs and KPIs.
You will be a proactive and solution-focused individual, handling various requirements and dealing with challenges and persuading with ease to achieve the best solution for the customer.
Key Responsibilities- Manage and schedule engineers through our scheduling system
- Liaise between field-based engineers and client premises
- Allocate the correct skilled engineer to attend to the job, considering store requirements, engineers' location, and priority of the job through to availability
- Handle various requirements, including dealing with power cuts, reactive maintenance work, and legislative work against critical KPIs
- Work against set SLAs and KPIs, with a passion to deliver and succeed
- Extensive knowledge of scheduling
- Ability to work on their own initiative
- Excellent administrative and time management skills, gained within a fast-paced time-pressured environment
- Ability to adapt to change quickly
- Advocate for continuous improvement, looking for ways to simplify and improve processes/results
- Salary: Up to £28,938 per annum, depending on experience
- Up to 4% discretionary bonus scheme, subject to achievement of targets
- 25 days annual leave + Bank Holidays
- Generous contributory pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Learning & Development opportunities
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Healthshield Scheme
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres
To be considered for this position, please submit your application via the 'apply' button.
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Workforce Scheduling Coordinator
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West Midlands Combined Authority, United Kingdom Arcus Solutions Full timeWorkforce Scheduling Controller Job DescriptionWe are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.As a Workforce Scheduling Controller, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed SLAs...
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West Midlands Combined Authority, United Kingdom Arcus Solutions Full timeWorkforce Scheduling Controller Job DescriptionWe are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.As a Workforce Scheduling Controller, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed SLAs...
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West Midlands Combined Authority, United Kingdom Arcus Solutions Full timeAbout the RoleWe are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.As a key member of our team, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed SLAs and KPIs. You will liaise between our...
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West Midlands Combined Authority, United Kingdom Arcus Solutions Full timeAbout the RoleWe are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.As a key member of our team, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed SLAs and KPIs. You will liaise between our...
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West Midlands Combined Authority, United Kingdom Arcus Solutions Full timeAbout the RoleWe are seeking an experienced Workforce Scheduling Controller to join our Central Operations Planning team on a permanent basis at our Redditch office.As a key member of our team, you will be responsible for managing and scheduling engineers through our scheduling system in accordance with agreed SLAs and KPIs. You will liaise between our...
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