ServiceNow Administrator
3 weeks ago
Location: Chippenham, with flexible work-from-home options.
We are seeking a highly skilled ServiceNow Administrator to join our team at Global Technology Solutions Ltd.
About the RoleThis position involves overseeing the service team, ensuring high-quality service delivery, rapid incident response, and robust platform operations on ServiceNow within AWS.
- Responsibilities include ServiceNow platform administration on AWS, and leading continuous improvement initiatives to elevate service performance.
£40,000 - £50,000 per annum (dependent on experience, industry-benchmarked).
Key Responsibilities- Oversee platform operations on ServiceNow within AWS, ensuring stability, compliance, and a secure environment with support from Systems Administrators.
- Ensure accurate configuration and asset management in the ServiceNow CMDB to support reliable service delivery.
- Implement and monitor business continuity and incident response plans using AWS CloudTrail and CloudWatch for proactive security and system health tracking.
- ServiceNow Expertise: Experience managing workflows, application configurations, and user access in AWS-hosted environments.
- AWS Cloud Monitoring: Proficient in AWS CloudTrail and CloudWatch for security and activity audits.
- Configuration Management: Knowledgeable in ServiceNow CMDB for accurate asset and configuration management.
- Leadership: Strong leadership and collaboration skills to drive service improvements and stakeholder engagement.
- ITIL Certification: ITIL v3/v4 certified, with a focus on Incident, Change, and Service Management.
- AWS IAM and RDS: Experience in AWS IAM for secure access and AWS RDS (e.g., MariaDB) in ServiceNow.
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