Carelink Operator Assistant

3 weeks ago


Derby, Derby, United Kingdom Brackenberry Full time
Job Title: Carelink Operator

We are seeking an experienced Carelink Operator to join our team in Derby, working closely with a Local Authority to provide assistance with the appointment of a Carelink Operator on a 3-month contract, highly likely to be extended at the client's discretion.

Key Responsibilities:

  • Receive calls at Derby Care Link via the computerised call handling system and take or initiate necessary action to respond to the incident.
  • Receive referrals and calls from members of the public or agencies requesting the services of the Social Services out of hours Team and initiate the appropriate action in response to the call.
  • Record the nature of all calls received and action initiated, by data input onto the computerised call handling system or other recording systems.
  • Report any faults on the alarm equipment linked to Derby Care Link.
  • Carry out tests on installations, fault find and report as necessary.
  • Outside of normal office hours, to receive emergency and repair calls from users connected to the Derby Care Link or from the general public relating to any of the Council's services. Take appropriate action to pass on requests to the appropriate contractor, Council department or Council officer, in accordance with instructions given.


Requirements:

  • Experience of working with the public
  • Experience of maintaining and updating computerised records


Note:

  • You should be available to work immediately or at a short notice.
  • You should have the right to work in the UK.


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