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Duty Manager

2 months ago

Hayes, Greater London, United Kingdom whitbread Full time

We're seeking a skilled Duty Manager to lead our team at Premier Inn in Hayes. As a key member of our leadership team, you'll be responsible for ensuring a seamless guest experience, managing hotel operations, and driving excellence in customer service.

About the Role:

  • Hotel Operations: Manage the day-to-day operations of the hotel, ensuring a high level of service and quality standards are met.
  • Team Leadership: Lead and motivate a team of staff to deliver exceptional customer service and achieve business objectives.
  • Guest Experience: Ensure a warm and welcoming environment for guests, responding to their needs and resolving any issues promptly.

What You'll Need:

  • Leadership Skills: Proven ability to lead and motivate a team, with a strong focus on customer service and quality standards.
  • Operational Experience: Experience in hotel operations, with a strong understanding of hospitality industry standards and best practices.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with guests, staff, and stakeholders.

Why Work with Us:

  • Training and Support: We offer comprehensive training and support to help you develop your skills and career.
  • Whitbread Benefits: Enjoy a range of benefits, including discounts on hotel rooms, meals, and other perks.
  • Pension and Savings: We offer a company pension and save-as-you-earn scheme to help you plan for your future.

Location: London Hayes Heathrow (North A4020) Premier Inn, Hayes (UB4 0HF)