Lead Operations Manager

1 day ago


Darlington, Darlington, United Kingdom Amazon UK Services Ltd. Full time

About the Role:


As a Lead Operations Manager at Amazon UK Services Ltd., you will play a pivotal role in driving operational excellence across our network. With a focus on military graduates, this position offers a unique opportunity to leverage your skills and experience in a dynamic and fast-paced environment.



Key Responsibilities:

  • Safety and Wellbeing: Promote a culture of safety and wellbeing within your team, ensuring that all employees feel valued and supported.
  • Process Improvement: Analyse and implement corrective actions to maintain quality and productivity at consistently high levels, aligning with business objectives across all shifts.
  • Team Leadership: Support and lead a team, handling administrative tasks while fostering a strong team culture.
  • Performance Analysis: Monitor performance and suggest process improvements to optimise work and enhance customer service.
  • Collaboration: Collaborate with other managers to standardise shift processes, ensuring seamless operations.


A Day in the Life:

As a Lead Operations Manager, you will be responsible for maintaining safety standards within your team and across the site, monitoring and maintaining process efficiency. Your days will be filled with prioritising routine team management and daily operational tasks, alongside individual escalations, process improvement work, and wide-scale operational contingency planning.



About the Team:

Amazon's Operations team sits at the heart of the customer experience, ensuring that everything from desktop to doorstep is executed with precision and speed. As a member of this team, you will have the opportunity to work with colleagues in various teams and external partners to meet customer demands and targets.



BASIC QUALIFICATIONS:

  • Bachelor's Degree: A bachelor's degree (or working towards one) is required.
  • Advanced English Proficiency: Advanced proficiency in written and verbal English is essential.
  • Data Analysis Experience: Relevant experience in performing data analysis is necessary.


PREFERRED QUALIFICATIONS:

  • Communication Skills: Experience communicating with a wide range of stakeholders, including peers and leadership, is preferred.


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