Service Technician

4 weeks ago


Basingstoke, Hampshire, United Kingdom Trane Technologies Full time

Job Summary:

The Service Technician will be responsible for delivering exceptional customer service and technical support to our clients. This role plays a crucial part in maintaining the highest standards of service, ensuring customer plant and equipment are properly maintained and repaired. The goal is to maximize service technician productivity and enhance the overall customer experience.

Key Responsibilities:

  • Diagnose system problems and repair units using cutting-edge software and technology.
  • Attend customer sites to carry out Planned Preventative Maintenance (PPM), Customer Breakdowns, Warranty work, and Hire and Commissioning workloads.
  • Build and maintain strong relationships with customers, acting as a trusted point of contact.
  • Collaborate with Service desk, Sales, and Operations Team to share key customer insights.
  • Generate regular reports on completed invoiced work orders.
  • Foster strong relationships with customers through exceptional customer service.

Requirements:

  • Proven experience in service or field-based technician role.
  • Strong knowledge of customer service principles.
  • Excellent interpersonal skills, with the ability to motivate technicians to deliver customer experiences.
  • Effective communication skills.
  • Analytical thinking and problem-solving abilities.
  • Proficiency in using Apps, diagnostic software, and MS Office Suite.

What We Offer:

  • Competitive salary and benefits, including pension, healthcare, life insurance, and wellbeing platforms.
  • Company van.
  • A fast-paced working environment.
  • An excellent working culture and community.
  • A structured induction plan with continued learning and development.

About Trane Technologies:

We create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities.


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