Senior eDiscovery Project Manager

1 day ago


London, Greater London, United Kingdom Lineal Full time
Job Summary

The Senior eDiscovery Project Manager is responsible for driving client relationships, ensuring timely and accurate communications, and delivering holistic solutions to client challenges. This role requires a strong working knowledge of eDiscovery service best practices and a consultative approach to providing solutions.

About the Role

We are seeking an experienced Senior eDiscovery Project Manager to join our team at Lineal. As a key contributor to driving client success, you will be responsible for upholding high service quality and efficiency standards, coordinating internally to drive client desired outcomes, and proactively communicating and managing tasks to strengthen client relationships. You will also be tasked with day-to-day mentorship of junior team members to ensure that Lineal standards and practices are being followed.

Responsibilities

• First line of response and consistent updating of client requests from inception through closure
• Assessing inbound client communications to determine the proper solution approach to fulfill the client's desired outcome/needs
• Opening work orders for client fulfillment and providing meaningful descriptions of the request
• Coordination of data delivery prioritization
• Monitor the Tier 1 queue and assign tasks and load balance the team as appropriate to meet client needs
• Coordinate with the Delivery Leads to ensure proper load balancing of the Tier 2 service team
• All tasks that make up the Tier 1 and Tier 2 Analyst job description

Requirements

• Strong working knowledge of eDiscovery service best practices
• Consultative approach to providing solutions
• Excellent communication and project management skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Experience in mentoring and leading junior team members

Salary Range: $90,000 - $120,000 per year, depending on experience.

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