Global IT Leadership Position

3 weeks ago


London, Greater London, United Kingdom Wiz Full time

Serving as the Senior Business Operations Manager at Wiz, you will be responsible for overseeing the optimization of global IT operations, ensuring seamless Service Desk management, employee onboarding, and overall IT experience. This role demands strong leadership skills, proficiency in ITIL best practices, and expertise in ServiceNow and FreshService platforms. Your task will be to establish and maintain SLAs, drive customer satisfaction, and develop key metrics for the IT leadership team.

About the Role:
  • Analyze and improve global Service Desk operations to meet customer needs
  • Enhance Employee Onboarding processes to increase user satisfaction
  • Develop and implement strategies for maintaining high-quality IT support
  • Build and lead a team of skilled IT technicians
  • Ensure compliance with ITIL best practices and industry standards

This is an excellent opportunity to leverage your experience and skills in IT operations and management, working closely with a talented team at Wiz. The estimated annual salary for this position is £90,000-£140,000.



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