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Customer Service Representative

2 months ago

Birmingham, Birmingham, United Kingdom Blu Digital Full time
Job Description

Customer Service Executive

We are seeking a highly skilled and experienced Customer Service Executive to join our team at Blu Digital, a fast-growing luxury retail company.

As a Customer Service Executive, you will be responsible for delivering exceptional customer experiences and ensuring 100% accuracy and compliance in all customer interactions.

You will be an expert on our products and services, handling customer inquiries, resolving issues, and providing solutions to meet customer needs.

Key responsibilities include:

  • Providing timely and effective responses to customer inquiries
  • Resolving customer complaints and issues in a professional and courteous manner
  • Upselling and cross-selling products and services to meet customer needs
  • Collaborating with internal teams to ensure seamless customer experiences
  • Staying up-to-date with product knowledge and industry trends

The ideal candidate will have previous customer service experience, preferably in an e-commerce or retail environment. You will be a strong communicator, able to work in a fast-paced environment, and have a passion for delivering exceptional customer experiences.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.