Application Support Specialist

1 month ago

Wrexham, Wrexham, United Kingdom Searchability® Full time
About the Role

We are seeking an experienced Application Support Engineer to join our technical support team. As an Application Support Engineer, you will be responsible for providing technical support to internal and external users from an Application Support standpoint.

Key Responsibilities
  • Provide technical support to internal and external users from an Application Support standpoint.
  • Deal with tickets through to resolution, using technical knowledge and insights to analyze issues and deliver timely resolutions.
  • Support the technical support team in providing excellent customer service and communication skills.
  • Stay up-to-date with emerging new technologies and their applications in the industry.
Requirements
  • Application Support/Software Support/IT Support experience.
  • Excellent customer service and communication skills.
  • Knowledge of the ITIL methodology.
  • Excited by emerging new technologies.
What We Offer
  • Salary up to £27,000.
  • Free parking and lunch daily.
  • Enhanced leave and pension.
  • Hybrid working.
About the Client

Our client is a leading employer in the Wrexham area, providing services to external organizations that rely on them to produce reports and data-driven decisions. They have been operating for over 25 years and have always prided themselves on giving all of their employees the best possible environment to succeed in.

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