Hotel Ambassador

2 weeks ago


Poole, Poole, United Kingdom AccorHotel Full time
Job Description

We are seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team at AccorHotel.

Main Responsibilities:

  • Welcome guests with a personalized approach, ensuring a warm and welcoming experience from the moment they arrive.
  • Anticipate and meet the needs of our guests, providing solutions to enhance their stay.
  • Convey the hotel's image and promote our loyalty program, ALL.
  • Assist with resolving guest issues and provide support for any queries in a timely and efficient manner.
  • Stay up-to-date with hotel facilities, services, and events, actively promoting them to our guests.
  • Ensure seamless guest arrival and departure processes, adhering to payment procedures.
  • Inform guests about formalities and special conditions related to their stay, as well as services available.
  • Contribute to achieving departmental qualitative and quantitative targets.

Remote Work: No

Employment Type: Fulltime


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